Revenue Operations Manager

Our mission is to give the world access to the best products by empowering great brands to reach their growth potential.

Today's consumer brands need a capital provider that keeps pace with their growth ambitions. Traditional financing options are slow, cumbersome and often out of reach. That's why we built Wayflyer.

Our unique technology allows us to assess businesses in minutes, generate financing offers that reflect their growth potential and send funds in as little as 24 hours.

Since launching in April 2020, we've deployed over $4.5bn to thousands of brands worldwide, backed by Tier 1 banks like J.P. Morgan. We've become a trusted financing partner for some amazing brands, like True Classic, Little Words Project and Kekoa Foods.

Teams at Wayflyer are truly cross-functional. You'll be collaborating with ambitious colleagues from around the world - all striving to deliver on a huge opportunity.

The role

As the leader of Wayflyer's Revenue Operations function, you will be the primary architect of our revenue generation machine. You will align and harmonise operations across Wayflyer's teams using Data, Technology, and Process, ultimately creating a cohesive revenue-generating machine capable of driving above-expectation growth. You will solve for how Sales, Customer Success, Marketing, Partnerships, and other revenue-adjacent teams work together seamlessly to serve our Customers and grow Wayflyer's business. You will break down silos, improve communication, and foster collaboration, resulting in improved customer experience, better decision-making, and increased overall operational efficiency.

Your core goal is to increase coordination and effectiveness across all go-to-market teams using Data, Technology and Process, thereby maximising Wayflyer growth. You will bring a blend of strategic, analytical, technical and project management skills as you design and optimise processes across our go-to-market functions. You will leverage automation and technology, ensuring data integrity within and across systems. You will work closely with the executive team to develop and execute revenue growth strategies efficiently and effectively. You will also evaluate and implement tools and systems that streamline processes, reduce manual work, and enhance productivity.

What You'll Do

• Support our Global Revenue Organisation (GRO) teams, comprising of New Business Sales, Customer Success, Marketing, and Partnerships, with priority operational GTM needs
• Own the end-to-end infrastructure, processes, and workflows that govern the sales funnel, working closely with Sales Leadership and Performance Reporting to ensure operational metrics are in place to provide insight on Pipeline and high-quality Forecasting
• Ensure a continuously refreshing and growing Top of Funnel, extending TAM in line with ICP
• Continuously improve the refresh of Books of Business and Prospecting pools for outbound efforts using data and insights, and set workflows and guidance to maintain Domain Health and Deliverability
• Design and deliver how GRO uses data, processes, and technology (incl. HubSpot, our customer system of record), to scale the business in line with our GTM Strategy
• Develop and implement policies and processes to ensure data integrity and cleanliness of HubSpot and all other system data
• Support partner management infrastructure including partner enrollment, lead submission, service inquiries and commission payouts
• Triage and troubleshoot operational issues and optimize processes/infrastructure/systems for scale
• Develop key performance metrics and dashboards that help GRO focus on the key drivers of revenue attainment and growth
• Collaborate closely with Marketing to provide actionable content insights, channel attribution analysis and ownership of analytics frameworks. Support A/B testing initiatives and lifecycle campaigns by delivering data-driven recommendations to optimise performance and ROI
• Identify, evaluate, business case, and ultimately implement leading edge technologies (incl. AI and ML) and revenue intelligence tools to enable the business to continuously increase effectiveness and efficiency and impact
• Implement best practices within our GRO-enabling tech stack to maximize value and ROI
• Enhance GRO productivity through elimination, simplification, and automation of workflows and processes

Minimum Qualifications:

• 8+ experience in B2B sales/revenue operations
• The ability to analyze complex datasets, identify trends, and make data-driven decisions. Proficiency in data analysis tools and techniques is crucial.
• Familiarity with tools across the GTM space including CRM (Hubspot is our customer system of record), marketing automation (e.g., Marketo, Hubspot), revenue intelligence (e.g., Waterfall.io, Charm, LinkedIn Sales Navigator…), workflow (e.g., Salesloft, Aircall, Vidyard), business intelligence (e.g., Tableau), and curiosity to experiment with emerging AI-led solutions (e.g., Relevance.ai)
• Excellent project management skills to oversee the implementation of new processes, systems, and strategies, collaborating closely with GRO and technology teams. This includes the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously
• Exceptional written and verbal communication skills to effectively convey ideas, strategies, and plans and to facilitate collaboration across teams
• Strong problem-solving aptitude to address and resolve issues that arise within processes or systems, ensuring minimal disruption to revenue-generating activities
• Strong Management skills to inspire, develop, and grow a team of specialist experts while promoting an ambitious and collaborative environment
• Keen attention to detail to ensure data accuracy, process efficiency, and precision in reporting
• The mindset to remain curious and agile in a rapidly changing business environment, staying ahead of industry trends and technological advancements
• Demonstrates a bias toward action, results orientation, and a style conducive to teamwork and collaboration

Preferred Qualifications

• 2+ years of management experience
• Experience in a fast-paced, high-growth environment
• Experience in B2B and/or Fintech

What is important to point out is that you can do most or all of the above mentioned and can point to your real experience doing it. You've probably done it at companies of different shapes, sizes and industries. Given what we do, experience in financial services, fintech and business-to-business organisations is particularly interesting to us.

On top of that, you're amazing at prioritisation. You make sure you're not spread too thin while also giving teams the support they need. You spend your time on the things that make a positive difference. People get why you've chosen to say 'yes', 'no', or 'not yet', and are ok with it.

What you're like as a person and how you treat people is a big deal for us. People love working with you. You're helpful and generous with your time and knowledge. People love helping you back. People know where they stand with you.

You're always looking to learn and grow, on a personal and professional level. And you're always looking to help others learn and grow by sharing your own knowledge and experience.

You know why diversity, equality, inclusion and belonging matters, and speak up when we can do better.

What happens next

We'll review every application we receive. If we're interested in taking your application further, we will be in touch to find out more about you and what you're looking for.

What perks and benefits do we offer?

• Work remotely abroad for up to 60 days a year
• Employee assistance programme
• Private healthcare, life and critical illness cover
• Pension plan
• Generous parental and adoptive leave policies
• Equity scheme - so you can share in our success