Front Office Assistant

2 days ago

Sligo, Sligo, Ireland The Address Collective Full time

Join to apply for the Front Office Assistant role at The Address Collective.

JOB TITLE: FRONT OFFICE ASSISTANT

Overview

The main duties involve greeting guests and allocating rooms according to laid-down procedures, with responsibilities outlined below. The list is not exhaustive.

Responsibilities
  • To arrive promptly on duty as scheduled in a full, clean & presentable uniform in accordance with company grooming policy.
  • Maintain the highest level of personal and work cleanliness and hygiene.
  • Adhere to the company's Code of Conduct.
  • To comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
  • To read, understand and carry out responsibilities as defined in the Health and Safety Statement and Staff Handbook.
  • Check and ensure the correctness of all reception floats.
  • Ensure work areas are kept clean, safe and tidy at all times.
  • Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards.
  • Ensure all documentation relating to the registration and checking out of guests is in accordance with standard procedures.
  • Be thoroughly familiar with all company selling procedures and promotions.
  • Be aware of hotel room availability and rates at all times.
  • Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.
  • To ensure that any additional requirements for guests are offered and catered for as much as reasonably possible (e.g., dinner reservations, porter, information services).
  • To ensure that all charges are posted correctly onto room bills.
  • Maintain & monitor management accounts.
  • Be aware of all hotel facilities & amenities (e.g., car parking, directions).
  • Communicate with colleagues and guests professionally.
  • Provide the highest level of customer service consistently.
  • Provide relevant reports to departments as required.
  • To take reservations and respond to guests in a timely and professional manner.
  • To answer switchboard in a warm and welcoming manner and transfer calls to the correct extensions in the absence of the switchboard operator.
  • To administer all reservations, cancellations & no-shows in line with company policy.
  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
  • Conduct regular security checks throughout the day and report any issues to management.
  • Report maintenance issues immediately to management.
  • To correctly take messages for guests/staff ensuring that date, time, message, from, to and initial are noted.
  • To ensure that relevant people receive any messages immediately.
  • Deal with guest requests/queries in a polite and attentive manner and report/log any problems to the Duty Manager.
  • Balance telephone, lounge, restaurant, bars and reception cash at the end of each shift.
  • Allocate rooms sensibly based on guest requests once relevant information is viewed.
  • Check telephone charges from meeting rooms and ensure they are posted to the correct folios.
  • Handle safe deposits for guests.
  • Maximise in-house selling whenever possible and maintain awareness of all sales opportunities.
  • Deal with foreign exchange for customers.
  • Ensure that all monies are kept secure at all times.
  • All staff are required to participate in training and team meetings as scheduled and adhere to their content.
  • Complete duties as per checklist.
  • To ensure that all cash handling is performed in accordance with cash handling procedures.
  • Carry out any reasonable duty requested by a manager, senior staff member or guest.
Skills
  • Fluent in English
  • Outlook
  • Microsoft Office
  • Hospitality
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Hospitality

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