Facilities Coordinator

3 weeks ago

Limerick, Limerick, Ireland Sensori Group Full time
Overview

We are recruiting for a Facilities Coordinator to join our regional team in our Limerick office. This full-time permanent role is best suited to an individual with a strong administrative background, who will provide support and assistance within the region by overseeing daily operations from job dispatch to completion, and by supporting clients and the office and management teams.

Principal Accountabilities
  • Managing the scheduling for the region, including scheduling staff and booking client appointments for PPM, general works and renewals of monitoring contracts
  • Handling helpdesk calls by priority and overall management of inquiries
  • Manage the on-call roster
  • Liaising with FM Engineers on queries and providing the necessary follow up to resolve outstanding issues
  • Assist with client account management and coordinate the selected framework billing
  • Assist the Finance Department with client invoices queries
  • Follow up with clients to obtain PO's while managing day-to-day bookkeeping
  • Liaise with suppliers and act as the point of contact with the Procurement Department
  • Generate reports including monthly reviews and updates of department guidelines
  • Provide support to the engineers in their day-to-day duties
  • Provide quality customer service by addressing client queries and routing them to the relevant personnel
  • Liaise with your Line Manager on quotations to ensure approval and sign-off prior to issue
  • Manage client queries, ensuring satisfactory customer service and escalation where necessary
  • Manage filing and ensure that documentation is correctly stored
  • Assist the regional team with any excessive workloads as required
  • Liaise with other departments company-wide to support the region's development
  • Understand the range and depth of the services provided by Sensori FM and develop knowledge of the business
  • Any other duties as deemed necessary for the efficiency of the business
Skills And Knowledge Required
  • An administrative qualification (FETAC Level 5 or 6) or extensive administrative experience within a busy office
  • Minimum of 3 years' administration experience in a fast-paced environment
  • Proficient in Microsoft Office with proven experience using a variety of software
  • Strong understanding of financial and budgetary control
  • Excellent analytical ability with exceptional numeracy and data entry skills
  • Strong understanding of FM/Building (Mechanical & Electrical) services is an advantage
  • Proven experience in a similar role
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Management and Manufacturing
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