Ticket Sales Coordinator
3 days ago
Overview:
This role offers an opportunity to provide front-line service and process ticket sales and refunds for a busy university-concert-hall. You will be the first point of contact for customers, responding to their queries and resolving issues in a courteous and efficient manner.
The ideal candidate will have excellent communication skills and be able to work across a variety of shifts, including weekends. They will also be responsible for supervising a team and supporting new members with training and knowledge sharing.
Key responsibilities include:
- Assisting customers with general enquiries about facilities, events and activities
- Supporting the Box Office Manager with day-to-day functions including group/sports and social bookings, reporting and issuing of Agency Tickets as requested
- Overseeing the status of reservations and converting them to confirmed bookings
You will also be expected to maintain accurate records and contribute to a positive working environment.
Required Skills and Qualifications:
- Excellent customer service skills
- Ability to work under pressure and meet deadlines
- Strong communication and interpersonal skills
- Previous experience in a similar role or relevant industry
Benefits:
- A competitive salary and benefits package
- Opportunities for career development and progression
- A supportive and collaborative team environment
Other:
- Availability to work across a variety of shifts, including evenings and weekends
- Willingness to participate in ongoing training and professional development
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