Technical Support B2B SaaS

1 week ago


Dublin, Dublin City, Ireland Principle Full time
Overview

Technology & Engineering Division Senior AdvisorTechnical Support B2B SaaS.

Location: Dublin, Ireland.

Interested in working with one of the best-known SaaS companies whose products are used by most Fortune 500 companies and whose constant tech evolution is changing how businesses engage.

Responsibilities
  • Working as a key member of the tech support team in Dublin you will effectively manage technical queries from clients' engineering and tech divisions in relation to the SaaS product
  • You will reroute those queries that need a little more expertise
  • You will help support new project and product launches
  • You will ensure client satisfaction is at the forefront of everything that you do
Offer
  • This role will be based onsite in Dublin 2 - in state-of-the-art offices 2-3 days per week. You can work remotely the rest of the week
  • The role offers an annual salary of €49,000 per year
  • The role will begin initially as an 11-month contract - PAYE - with a good scope for becoming permanent
Qualifications
  • You need to have a background in Technical Support/ Helpdesk support in a B2B SaaS environment
  • You need to have experience working on a ticketing system
  • Excellent communication skills is a must - lots of team and client engagement
  • You must have the legal right to work in Ireland on a full-time basis
Next Steps

If this sounds like you - apply today with your CV in Word format, preferably for immediate review.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service, Engineering, and Information Technology
Industries
  • Data Security Software Products
  • Desktop Computing Software Products
  • Internet Marketplace Platforms
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