B2B Technical Support Expert

7 days ago


Dublin, Dublin City, Ireland beBeeTechnical Full time €49,000
Job Description

Technical Support Specialist in B2B SaaS Environment

We are seeking an experienced Helpdesk/Customer Technical Support Executive to manage queries, tickets, and requests from clients across the EMEA region.

This role will involve working with a leading SaaS company that serves most Fortune 500 companies and driving innovation in business technology engagement.

The successful candidate will be responsible for managing technical queries from clients' engineering & tech divisions related to the SaaS product.

Key Responsibilities:

  1. Manage complex technical queries from clients.
  2. Reroute queries to specialized teams when necessary.
  3. Support new project and product launches.
  4. Maintain high client satisfaction levels.

Required Skills and Qualifications

  • Background in Technical Support/Helpdesk support in a B2B SaaS environment.
  • Experience working on a ticketing system.
  • Excellent communication skills for team and client engagement.
  • Legal right to work in Ireland on a full-time basis.


  • Dublin, Dublin City, Ireland Principle Full time

    This range is provided by Principle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from PrincipleTechnology & Engineering Division Senior AdvisorTechnical Support B2B SaaSInterested in working with one of the best-known SaaS companies whose products are...


  • Dublin, Dublin City, Ireland Principle Full time

    OverviewTechnology & Engineering Division Senior Advisor – Technical Support B2B SaaS.Location: Dublin, Ireland.Interested in working with one of the best-known SaaS companies whose products are used by most Fortune 500 companies and whose constant tech evolution is changing how businesses engage.ResponsibilitiesWorking as a key member of the tech support...

  • B2B Product Expert

    1 week ago


    Dublin, Dublin City, Ireland beBeeDataGovernance Full time €55,000 - €75,000

    Data Governance SpecialistThis is a role that entails developing in-depth expertise around B2B products and leveraging this human intelligence for knowledge base enrichment, content review, data curation, and similar tasks.Conduct research, reviews, and curation of data about companies' products and services from various sources to expand and improve the...


  • Dublin, Dublin City, Ireland beBeeExpert Full time €55,000 - €70,000

    Job Summary">The Senior Technical Advisor provides technical support and expertise in Building Physics, Fire, Acoustics, and Energy Efficiency.">Key Responsibilities:">Consult with Architects on building design solutions to enhance customer experience and meet business objectives.Collaborate with internal teams to ensure projects meet the required guidelines...


  • Dublin, Dublin City, Ireland beBeeProblemSolving Full time €35,000 - €42,000

    Delivering Exceptional Client SupportRole Overview:This is an exciting opportunity for a highly motivated individual with excellent communication skills and a strong problem-solving attitude to join our Client Support Team.As a Customer Care Specialist, you will provide consultative support to clients, resolving technical issues and ensuring customer...


  • Dublin, Dublin City, Ireland Mastercard Full time

    OverviewManager, Product Management, B2B Acceptance role at Mastercard. This is a global Product Management role focused on B2B acceptance capabilities within Mastercard Corporate Solutions, designing and delivering solutions that enable suppliers and acquirers to process commercial card payments efficiently and with reduced operational friction across the...

  • B2B Marketing

    2 weeks ago


    Dublin, Dublin City, Ireland Fónua Limited Full time

    OverviewB2B Marketing & Digital Content Specialist — Join to apply for the B2B Marketing & Digital Content Specialist role at Fónua.About the CompanyWith over 25 years' experience in offering specialist supply chain solutions to the mobile phone and technology industries, Fónua has developed an industry-leading Device Ownership & Supply Chain...

  • B2B Marketing

    4 days ago


    Dublin, Dublin City, Ireland Fónua Full time

    Company DescriptionWith over 25 years' experience in offering specialist supply chain solutions to the mobile phone and technology industries. Fónua have developed an industry leading Device Ownership & Supply Chain Optimisation Model. Fónua have long standing direct procurement relationships with all of the key mobile device hardware OEMs.Our MissionTo...


  • Dublin, Dublin City, Ireland Agoda Full time

    OverviewSenior Specialist, B2B Content Marketing (Bangkok Based, relocation provided) – AgodaJoin Agoda's B2B Marketing team as a Senior Specialist, B2B Content Marketing to help shape the voice of our brand for partners worldwide. We're looking for a creative, strategic, and results-driven content expert to craft, distribute, and manage impactful content...


  • Dublin, Dublin City, Ireland beBeeTechnical Full time €120,000 - €140,000

    Technical Support ProfessionalWe are seeking a skilled Technical Support Professional to provide exceptional customer service and technical expertise in our software products.Key Responsibilities:Develop and maintain in-depth knowledge of our product suite.Troubleshoot and resolve complex technical issues, collaborating with internal teams to deliver...