Head Bartender

3 weeks ago

Dublin, Dublin City, Ireland Clontarf Castle Full time
Overview

We are recruiting for Head Bartender to join the Knights Bar team at Clontarf Castle Hotel in Dublin, Ireland. The Clontarf Castle Hotel blends boutique and luxury hospitality with a focus on exceptional service in comfortable surroundings.

The Head Bartender will lead by example, support team development, and contribute to a positive guest experience through exceptional service, product knowledge, and operational efficiency. This role operates under the general guidelines of the Departmental Supervisor/Manager and complies with statutory, health and safety requirements.

Responsibilities
  • Carry out all bar duties to the standards outlined in the standard of performance manuals.
  • Respond promptly and efficiently to guest queries and meet guest requests (VIPs, Regulars, Groups, and Special Requirements).
  • Engage guests by entertaining and educating them about drinks, including trivia and history of beverages.
  • Craft original beverages and design new cocktails using ingredients supplied at the bar when prompted.
  • Maximize revenue through upselling and accurate recording of sales.
  • Follow up promptly on guest requests to ensure satisfaction.
  • Process charges for groups and individuals efficiently.
  • Maximize seating capacity without compromising standards.
  • Be aware of competitor information and market changes to support service and rate adjustments as appropriate.
  • Ensure staff are familiar with cash handling and hotel credit policies.
  • Assist in the compilation and achievement of the Conference and F&B budget.
  • Liaise with other departments to efficiently attend to guest requests.
  • Stay informed about menu updates, hotel promotions, corporate promotions, or area events.
  • Organize and assist with reasonable guest and staff promotional events when required.
  • Maintain good working relationships with support companies or groups.
  • Be knowledgeable about new products and ensure compliance with standards (Beverage & Wine lists and presentation).
  • Adhere to standards at all times.
The Person
  • Previous experience working in a busy hotel F&B outlet is essential.
  • Strong communication, interpersonal, and organizational skills; ability to work as part of a team and on one's own initiative.
  • Strong customer focus essential.
  • Self-motivated and task-oriented.
  • Attention to detail.
Benefits
  • Career progression opportunities with personal development plans.
  • Meals on duty.
  • Uniform provided.
  • Staff rates across 24 hotels including Crowne Plaza.
  • Travel schemes including Bike to Work and TaxSaver Ticket Scheme.
  • Employee Assistance Programme in conjunction with Laya Healthcare.
  • Learning and Development opportunities with online training.

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