Account Manager, Commercial

1 day ago

Dublin, Dublin City, Ireland Intercom Full time
Overview

Account Manager, Commercial role at Intercom

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What's the opportunity?

We're looking for a hungry and ambitious sales person to join the Intercom sales team in EMEA. As a Commercial Relationship Manager, you will be a key member of the team leading the growth of our existing business. In joining the Relationship Management team, you join a community that believes in development and promotion from within. There is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?
  • You'll own and act as the main point of contact for a book of business
  • Your goal will be to drive net growth within that book
  • You'll hunt and work expansion opportunities within that book
  • You'll run a proactive and effective renewal process
  • You'll articulate Intercom's value using the Command of the Message framework
  • You'll forecast and plan pacing throughout each month and quarter
  • You'll partner with a CSM and SE to ensure the long term success of your book
  • You'll partner with R&D and Marketing to ensure the voice of your customers is heard
What skills do I need?
  • 2-3 years experience in a B2B closing role
  • 2+ years of SaaS experience
  • Excellent written and verbal communicator
  • Ability to discover pain and articulate potential solutions
  • Ability to accurately qualify opportunities
  • Ability to do light demos and/or experience working closely with Sales Engineer/ CSM
  • Capable of building compelling presentations for customers (QBRs, Pricing proposals etc.)
  • Experience forecasting on a monthly or quarterly basis
Bonus skills & attributes
  • Experience working in B2B SaaS
  • Experience working renewals
  • Experience using the Command of the Message framework
  • Experience using MEDDPICC as a qualification framework
Benefits
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work
  • Pension scheme & match up to 4%
  • Life assurance and comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, and 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme with secure bike storage
  • MacBooks are standard; Windows available for certain roles when needed
Policies

Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture. We respect personal opinion and expression on personal social platforms and focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate on race, color, religion, creed, national origin, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected basis under law.

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

Senioriy level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Software Development

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