Guest Experiences Executive

2 weeks ago

Ireland Ashford Castle Full time
Overview

Join to apply for the Guest Experiences Executive role at Ashford Castle - part of The Red Carnation Hotel Collection.

We are currently looking for an enthusiastic and dedicated Guest Experiences Executive to join the Front of House Team. Ashford Castle is Ireland's only double Forbes Five-Star Hotel & Spa, a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. This castle offers award-winning luxury, exceptional dining, a world-class spa, and a team dedicated to creating unforgettable moments.

Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and retaining the Forbes Five-Star award in 2025.

Responsibilities
  • Greet guests warmly, using their names to create a positive first impression and ensure they feel welcome.
  • Adhere to Forbes 5-star and Red Carnation Hotel Standards.
  • Ensure timely availability of agreed-upon services and products for guests.
  • Be familiar with the VIP list and daily amenities for a seamless guest experience, following standard operating procedures (SOPs).
  • Create personalised plans for guests upon request.
  • Communicate special service requests for VIP guests before, during, and after their stay.
  • Enhance the experience for junior guests and introduce a "WOW" factor through proactive care.
  • Collaborate with management to design a 'Personal Guest Plan' that reflects Ashford Castle/RCH standards.
  • Continuously identify improvements to service standards with Senior Management approval.
  • Complete a thorough handover before shifts end for consistent communication.
  • Communicate VIP guest personal plans across all departments.
  • Maintain thorough knowledge of the castle and its offerings.
The ideal candidate
  • Self-motivated and standards-driven, with the ability to thrive in a fast-paced environment.
  • A fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities with a talent for prioritising tasks effectively.
  • A commitment to delivering quality customer service.
  • A people-oriented individual with the drive and potential to grow within our dynamic, service-driven environment.
  • A collaborative team player who actively participates in team projects.
  • Flexible, willing to work within the Rooms Division department when needed, including front-of-house and estate duties.
  • Capable of handling high-pressure situations and busy periods with composure.
  • Knowledgeable about Forbes 5-star standards.
  • Using innovative, adaptable, and flexible in approach.
  • Legally eligible to work in Ireland.
What\'s in it for you?
  • Professional, award winning training and development opportunities
  • Discounted accommodation rates with Red Carnation Hotel Collection
  • Annual Staff Appreciation Party and other Employee Recognition Events
  • Discounted rates with many local businesses and third party service providers (including Estate Activities)
  • Heavily subsidised accommodation (subject to availability)
  • Free meals on duty
  • Complimentary dry cleaning of business attire
  • Recommend friend and family bonus scheme
  • Two paid volunteering days each year
  • Holiday allowance increasing with length of service up to 25 days
  • Hotel based recognition incentives
  • Free access to Employee Assistance Programme

Join us in this incredible new opportunity

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.


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