Rooms Division Manager

7 days ago

Athlone and Bigmeadow, Ireland Hodson Bay Hotel Full time
Overview

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The Hodson Bay Hotel is a prestigious 176-bedroom property renowned for exceptional service, refined hospitality, and an outstanding guest experience. We are seeking a dynamic and highly motivated Rooms Division Manager to lead and inspire our Accommodation and Front Office teams, ensuring the highest levels of guest satisfaction and operational excellence.

The Hodson Bay Hotel is part of the Hodson Bay Group. With over 700 employees from over 50 countries worldwide, Hodson Bay Group is committed to creating a positive working environment where our people feel they are a valued part of a team delivering excellent service to our guests. Hodson Bay Hotel has been recently certified as a Great Place to Work, and we have also received the \"Excellent Employer 2025\" Award from Failte Ireland Employer Excellence.

Key Responsibilities
  • Oversee daily operations of the Front Office and Accommodation departments.
  • Ensure smooth coordination between departments to deliver a seamless and memorable guest experience.
  • Implement and monitor standards of service, cleanliness, and presentation across all guest rooms and public areas.
  • Lead, train, and develop team members to achieve performance goals and departmental KPIs.
  • Maximise room occupancy and revenue through effective yield management in collaboration with the Reservations team.
  • Handle guest feedback and complaints professionally, ensuring swift resolution and guest satisfaction.
  • Monitor budgets, control operational expenses, and ensure cost efficiency without compromising service quality.
  • Maintain high health, safety, and hygiene standards in line with hotel policies and legal requirements.
  • Prepare operational reports, analyse performance metrics, and recommend improvements.
Ideal Candidate
  • Proven experience in a Rooms Division or Front Office/Accommodation leadership role, preferably in a 4 or 5-star hotel environment.
  • Strong leadership and interpersonal skills with the ability to motivate and inspire teams.
  • Exceptional organisational and multitasking abilities.
  • Sound knowledge of PMS systems and hotel management software.
  • Excellent communication and customer service skills with a genuine passion for hospitality.
  • Commercial awareness with the ability to maximise revenue opportunities.
  • Flexibility to work varied shifts, including weekends and holidays.
Why Work With Us?
  • Certified as a Great Place to Work
  • 'Excellent Employer' (Silver) Award, Failte Ireland Employer Excellence Programme
  • 39-hour working week
  • Complimentary use of gym & swimming pool
  • Career development opportunities
  • Meals provided while on duty
  • Free parking
  • Hotel discounts
  • Motivational benefits (e.g. Employee of the Month)
  • Health & wellness programme
  • Active sports & social club
  • Subsidized staff taxi service (Athlone town)

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