Events Porter

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JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Events Porter

Reporting directly to the Events Assistant Team Lead, the Events Porter will provide exceptional customer service to both internal & external customers. The right person will provide the first impression our visitors have of Salesforce events and therefore, they will need to be on the ball in any situation; providing a lasting and unique memorable experience that makes our customers feel welcome, comfortable and brings our Salesforce brand to life.

This person will need to work collectively as a team and show a passionate understanding of our guests' needs and requirements, striving to exceed expectations wherever possible, in true Salesforce fashion.

Site responsibilities

Events, Meeting Rooms & all hospitality spaces must be presentable and 'show ready' at all times, whether set for use or reset as per the Salesforce design

Execute all organised requests across all Events & Hospitality functions (including but not limited to Events, Meeting Room bookings, Guest Services, Ohana Floor etc.)

Follow processes correctly for all deliveries & catering

Adhere to local legislative and Salesforce H&S protocols

Serve & clear catering as required, executing a high level of creative design where possible

Have a deep understanding of dietary allergens & intolerances, being able to use this knowledge if asked from employees/guests

Ensure vendor equipment is kept organised and is returned in the same condition as when it is delivered to Salesforce (where required)

Back of house operations are maintained in a presentable & organised manner at all times (ie. storage spaces, goods lift spaces, pantry areas etc)

Ensure furniture moves and resets are carried out as required, this involves a high demand of lifting & shifting heavy items, including equipment & furniture

Manage last minute/urgent requests in a timely manner and problem solve challenges as required

Execution of required tasks as per the Events Assistant Team Lead

Ensuring maintenance issues are logged and ticketing system and escalated as appropriate

Be proactive in communicating to the Team lead and helping to find solutions when needed

Ensure hands on training is applied, particularly to ensure Salesforce property is cared for and maintained as much as possible (ie. furniture, equipment)

Be a key player in the Salesforce ERT program, responding to emergencies on behalf of Salesforce and the Workplace Services team

Ensure a high level of customer service is given by the whole team at all times

Flexible approach to demand and working hours (possibly involving evenings and weekends)

Key relationships

Work closely with the respective Events & Hospitality teams on a daily basis

Establish a solid relationship with the logistics & deliveries team

Daily contact with potential and existing customers, it is vitally important that the right impression of Salesforce is expressed at all times

Daily contact with Salesforce employees at all levels, it is important that we offer the same high level of customer services to them as we do to all guests

Regular contact with external vendors

Work closely with the Janitorial team on the ground, ensuring spaces are clean & tidy

Self Presentation

Remain smart/polished at all times

Ensure professional personal presentation at all times (including body language etc.)

Exude a friendly, smiley and bubbly demeanour to every customer

Have a charismatic demeanour that delivers warmth, charm and professionalism in every aspect of the role

Security

Adhere to strict corporate security policies at all times

Build strong working relationship with on site security agents

Promote the importance and process of Security rules and procedures

Keep security and H&S in mind as a priority when events are in place

Qualifications:

Preferred Hospitality/ Events experience particularly in Front of House/Operational role

Highly organised and excellent time management

Strong Customer service background in a fast paced environment

Intermediate-advanced IT skills (G-mail and Google docs preferred but not essential)

Interpersonal skills:

Passionate attitude for Customer service

Charismatic - people should remember you

Friendly, helpful and willing to go the extra mile to help meet our customer's needs

Able to prioritise effectively

Proactive and positive attitude

Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy

Excellent multi-tasking, project management and organisational skills

Ability to work in a fast-paced environment and meet deadlines

Great motivator

High attention to detail

Location:

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Events Porter

Reporting directly to the Events Assistant Team Lead, the Events Porter will provide exceptional customer service to both internal & external customers. The right person will provide the first impression our visitors have of Salesforce events and therefore, they will need to be on the ball in any situation; providing a lasting and unique memorable experience that makes our customers feel welcome, comfortable and brings our Salesforce brand to life.

This person will need to work collectively as a team and show a passionate understanding of our guests' needs and requirements, striving to exceed expectations wherever possible, in true Salesforce fashion.

Site responsibilities

Events, Meeting Rooms & all hospitality spaces must be presentable and 'show ready' at all times, whether set for use or reset as per the Salesforce design

Execute all organised requests across all Events & Hospitality functions (including but not limited to Events, Meeting Room bookings, Guest Services, Ohana Floor etc.)

Follow processes correctly for all deliveries & catering

Adhere to local legislative and Salesforce H&S protocols

Serve & clear catering as required, executing a high level of creative design where possible

Have a deep understanding of dietary allergens & intolerances, being able to use this knowledge if asked from employees/guests

Ensure vendor equipment is kept organised and is returned in the same condition as when it is delivered to Salesforce (where required)

Back of house operations are maintained in a presentable & organised manner at all times (ie. storage spaces, goods lift spaces, pantry areas etc)

Ensure furniture moves and resets are carried out as required, this involves a high demand of lifting & shifting heavy items, including equipment & furniture

Manage last minute/urgent requests in a timely manner and problem solve challenges as required

Execution of required tasks as per the Events Assistant Team Lead

Ensuring maintenance issues are logged and ticketing system and escalated as appropriate

Be proactive in communicating to the Team lead and helping to find solutions when needed

Ensure hands on training is applied, particularly to ensure Salesforce property is cared for and maintained as much as possible (ie. furniture, equipment)

Be a key player in the Salesforce ERT program, responding to emergencies on behalf of Salesforce and the Workplace Services team

Ensure a high level of customer service is given by the whole team at all times

Flexible approach to demand and working hours (possibly involving evenings and weekends)

Key relationships

Work closely with the respective Events & Hospitality teams on a daily basis

Establish a solid relationship with the logistics & deliveries team

Daily contact with potential and existing customers, it is vitally important that the right impression of Salesforce is expressed at all times

Daily contact with Salesforce employees at all levels, it is important that we offer the same high level of customer services to them as we do to all guests

Regular contact with external vendors

Work closely with the Janitorial team on the ground, ensuring spaces are clean & tidy

Self Presentation

Remain smart/polished at all times

Ensure professional personal presentation at all times (including body language etc.)

Exude a friendly, smiley and bubbly demeanour to every customer

Have a charismatic demeanour that delivers warmth, charm and professionalism in every aspect of the role

Security

Adhere to strict corporate security policies at all times

Build strong working relationship with on site security agents

Promote the importance and process of Security rules and procedures

Keep security and H&S in mind as a priority when events are in place

Qualifications:

Preferred Hospitality/ Events experience particularly in Front of House/Operational role

Highly organised and excellent time management

Strong Customer service background in a fast paced environment

Intermediate-advanced IT skills (G-mail and Google docs preferred but not essential)

Fluent English required

Interpersonal skills:

Passionate attitude for Customer service

Charismatic - people should remember you

Friendly, helpful and willing to go the extra mile to help meet our customer's needs

Able to prioritise effectively

Proactive and positive attitude

Team player & problem solver

Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy

Excellent multi-tasking, project management and organisational skills

Ability to work in a fast-paced environment and meet deadlines

Great motivator

High attention to detail

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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