Receptionist

Overview

Receptionist role at Anantara The Marker Dublin Hotel in the Front Office Department. This is a superb opportunity to join the hotel team in Ireland's leading hotel group and to deliver a high level of service in a confident and professional manner.

What We Offer:

• Competitive Salary
• Premium rates for Sunday work
• Career Progression
• Refer a Friend program - €500 bonus for referrals for a vacancy in Anantara The Marker Dublin Hotel or another Minor Hotels property
• Excellent Room Employee Rates in over 350 Minor properties worldwide
• Unlimited access to our eLearning platform
• Increased holiday entitlement for long service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and wellbeing support
• Complimentary provision and laundry of uniforms

Responsibilities

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to guests.
• To have an understanding of the Hotels Vision & Mission statement as communicated to the team.
• To ensure areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
• To report defective materials and equipment to the appropriate departments.
• To ensure that the ambience in departments (lights, music and temperature) is controlled.
• To be vigilant throughout the hotel to promote security.
• To have strong product knowledge of all areas of the hotel.
• To accept a flexible work schedule necessary for uninterrupted service to hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the hotel.
• To comply with the hotel's cash handling procedure.

People

• Attend appraisal reviews when requested by Head of Department
• Understand and comply with the hotel employee handbook
• Attend department daily briefings
• Attend monthly departmental meetings / General Team Meetings
• Adhere to the hotels grooming procedures
• Clock in/out at the Timepoint at the start and finish of each shift and for breaks. Inform your manager if you did not receive your break entitlement.

Fire, Health & Safety

• Comply with the hotel's Fire and Emergency procedures
• Comply with Health & Safety regulations of the hotel
• Comply with Food Hygiene regulations of the hotel
• Ensure all accidents and incidents are investigated and reported in accordance with the hotel's accident/incident reporting procedure
• Support the hotel's Environmental policy by complying with waste management and monitoring energy efficiency

Specific Duties

• Carry out all duties in line with departmental Standards Manual (Leading Quality Assurance)
• Provide a channel for communication within the hotel to deal with all telephone and email enquiries professionally and courteously
• Be fully aware of any menu updates, hotel promotions, corporate promotions or special events
• Be knowledgeable and informed about the introduction of products
• Carry out cleaning as required
• Liaise with other departments to ensure guest requests are attended to efficiently

The above list is not exhaustive and may be added to in the future.

References

All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:

• A corporate email and/or phone number
• A letter in headed paper signed by the manager / HR

We will not ask for reference details until you reach the interview stage.

Skills

Front Office Hospitality, Hotel SAP, Guest Relations

Benefits

Meal Allowance / Canteen, Uniforms/Dry Cleaning, eLearning, Career Progression, Employee Room Rate, Employee Rewards

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Administrative and Support Services

Referrals increase your chances of interviewing at Anantara The Marker Dublin Hotel by 2x

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