Service Advisor Car Dealership
2 days ago
Join to apply for the Service Advisor Car Dealership role at Lidon Group.
Toyota Naas is looking for a seasoned Service Advisor, to be the first point of contact for customers contacting the business for all aspects of motor service. This is a full-time site-based role, five day working week with one Saturday (9am – 1pm) a month on rotation.
The Toyota Principles are:
- Customer First
- Respect for all people
- Continuous improvement using Kaizen and Lean 6 Sigma methodologies
- 60% Staff Discount
- Employee Rewards Scheme
- Peer Awards Scheme
- Employee Referral Scheme
- Free On-site staff parking
- Excellent Career Progression Opportunities
- Bike to Work Scheme
- Receive all incoming service calls and complete the booking procedure in full for each customer.
- Adhere to service department procedures for all bookings to ensure the smooth flow and efficiency of the workshop.
- Receive all incoming sales PDI's and ensure they are booked using the Auto View booking diary and liaise with the sales department for updates and completion times.
- Check for outstanding recalls on all vehicles at point of booking and receiving PDI's (Pre-delivery inspections).
- Retrieve all relevant information when making a booking and record using the correct methods on each job card.
- Plan out each customer's next mode of transport on booking, confirm bookings on internal systems and record on their Job Card.
- Ensure all internal systems are updated and monitored regularly to meet customer requirements, including correct recording on Dealer Car Manager, job cards, and scheduling to avoid overlap.
- Liaise with the parts and service advisors on all incoming work to ensure the efficiency and smooth running of the workshop through appropriate communications.
- Strive to meet targets in all areas at all times.
- Passionate about customer service
- Minimum 2-3 years experience in a similar role in a busy main car dealership
- Well-rounded communicator and listener
- Excellent at sales
- Process driven
- Computer proficient
- Able to build and maintain exceptional work relationships with customers and colleagues
- Able to organise and administer various tasks throughout a day in a timely manner
- Willing to learn and expand knowledge and skills
- Committed, enthusiastic and energetic with drive and initiative
- Self-starter; able to operate in a multi-task environment with deadlines and strive for best-in-class performance
- Knowledge of warranty processes
- Well presented and well spoken with a strong customer focus
- Recruitment agency use not required
- Mid-Senior level
- Full-time
- Other
- Retail
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