Receptionist

1 week ago

Dublin, Dublin City, Ireland Temple Bar Hotel Dublin Full time
Overview

Join to apply for the Receptionist role at .

Temple Bar Hotel Dublin is seeking a Receptionist to join the team in its unique four-star hotel. You will report to the Front Office Manager and Assistant Front Office Manager, supporting/working towards providing our customers with excellent service, working as a team with your colleagues and to ensure the guest is offered the highest standards in service and care, anticipating their needs and being attentive at all times.

Responsibilities
  • Offer the highest level of guest service in the Reception Area of the hotel, ensuring the agreed standards are achieved at all times.
  • Ensure the smooth running of the Front Office as directed by the Front Office Manager & Assistant Manager.
  • Welcome all guests to the hotel, answer queries before, during and after the guest's stay to maximize sales throughout the hotel. Specific responsibilities include checking in and out of guests on arrival and departure; handling enquiries via telephone and at the Front Desk; following all procedures related to cash and keys; reservation duties when necessary.
  • Read all Front Office SOPs and understand current standards.
  • Resolve guest problems quickly, efficiently and courteously; ensure complaints are escalated to the FOM, Asst FOM or DM as needed.
  • Prepare upselling trackers by Friday each week and compile totals for Management review.
  • Stay informed about daily operations and events, and brief the team when necessary.
  • Maintain in-depth knowledge of department products and total hotel facilities.
  • Encourage and maintain an effective working relationship with colleagues and managers.
  • Show pride and commitment in your area of work.
  • Attend training sessions, appraisals/assessments, and department meetings as required.
  • Maintain all company policies and procedures and ensure hygiene regulations are adhered to at all times.
  • Comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment.
Qualifications
  • Previous experience in a hospitality environment.
  • Excellent interpersonal and communication skills.
  • The ability to work efficiently under pressure in a fast-paced environment.
  • A team-oriented attitude and a passion for creating exceptional guest experiences.
Benefits
  • Staff Food: Complimentary meals during shifts.
  • Employee Assistance Program: Access to confidential support services for personal and professional well-being.
  • Staff Discount: Discounts on food, beverages, and stays across our global Ascott portfolio.
About Us

Temple Bar Hotel is a brand of The Ascott Limited. The Ascott Limited Ireland Corporate Office is management company/support office for The Ascott Limited's portfolio in Europe. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP, Preference, Quest, Vertu and Yello. Through Ascott Stal Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as Temple Bar Hotel Dublin managed by The Ascott Limited.

Seniorities
  • Entry level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Hospitality

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