Telesales- Team Manager

3 weeks ago

Cork, Cork, Ireland eir Ireland Full time

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Role Title:

Affiliates Team Manager

Business Area:

Affiliate Sales

About This Role:

This role is for a Team Manager to run an affiliates team, with the key metric being, to deliver operational KPI's. Whilst supporting both the Operations Manager & Head of Affiliates with support across other channels.

Why This Role:

Benefits

  • 22 days annual leave
  • Amazing staff offer
  • Refer a friend programme
  • Excellent paid leave benefits
  • Wellness programme
  • Taxsaver ticket
  • Bike to work scheme
  • On site parking
  • Employee assistance programme
  • Free yearly flu vaccination
  • Pension scheme
  • Discount for Laya healthcare

Expectations From The Role:
  • Ability to implement ideas and generate lead files in order to achieve sales targets along with a proven track record of delivering core KPIs
  • Ability to work of own accord to achieve and exceed sales and retention targets
  • Excellent communication and interpersonal skills both written & verbally
  • Excellent problem resolution ability and to be self-motivated
  • Competitive individual with the ability to work both independently and as part of team
  • Excellence in the English Language – written and spoken
  • Professional telephone manner essential
  • Faultless and fast at typing, and a good multi-tasker.
  • Knowledge of telecommunications industry a plus
  • Minimum 1 year sales experience in a contact centre, retail, online, door-to door-sales, or outbound sales environment
  • Assertive, confident, competitive, and energetic
  • Superb attention to detail is a prerequisite management experience is an advantage
  • Flexible working hours is a must

Requirements For A Successful Application:
  • Achieve and exceed sales targets set by the Operations Manager
  • Multi-Channel support which may include SMB Webchat & Consumer Partnership support
  • Leading & motivating their team to exceed expectations in sales KPI's along with retaining the existing customer base whilst adding value to
  • the existent customer base
  • Ensuring all sales activity is conducted in line with company compliance standards and regulatory guidelines.
  • Complete regular performance reviews with all Sales Executives
  • Conduct training initiatives including 'On the Job' coaching to improve sales executive's performance with regards to selling skills and adherence to best practice workflows.
  • Consistently achieve monthly KPI's as communicated by Operations Manager
  • Ensuring that sales results are recorded and reported accurately and on time
  • Preparing & delivering regular presentations of results and forecasts to the Operations Manager &; Head of Telesales
  • Running effective weekly team meetings with the sales team to maximise weekly performance
  • Driving sustainable improvements in daily performance through workshops, evaluation and leading by example
  • Use customer feedback to generate ideas about new features or products
  • Research and discover methods to increase customer engagement
  • Build an open-communication environment for your team
  • Ability to implement ideas and generate lead files in order to achieve sales target

Others:

About Eir

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionSales and Business Development
  • IndustriesTelecommunications

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