Customer Engagement

3 weeks ago

Ireland Astellas Ireland Full time

Customer Engagement & Value Partner About Astellas: At Astellas we are making treatments that matter to people. We are tackling the toughest health challenges putting the patient at the heart of every move we make. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn't a buzzword - it's a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division. We have developed ground-breaking, innovative medicines in immunology, oncology and urology. Our medicines are extending and saving the lives of cancer patients, making transplantation possible and improving the quality of life for those living with conditions where needs are often overlooked. We take a patient-focused approach, that allows us to convert brilliant early science into treatments and solutions that directly improve and save patients' lives. From lab to clinic to patient, we focus on the most promising science, empower the best talent to pursue it, and develop life-changing solutions alongside the best partners. The Opportunity: As a Customer Engagement & Value Partner, you are responsible for building and maintaining strong relationships with our customers to understand their needs and ensure they are getting the most out of our products and services. You will also be responsible for identifying and resolving customer issues, as well as promoting the value of our products and services via projects or (omnichannel) engagement either with owned platforms or 3rd party platforms. Hybrid Working: At Astellas we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver. Key Responsibilities: Collaborate with senior product managers, commercial teams, and external agencies to develop and deploy omnichannel engagement strategies. Support the planning and execution of operational and value-adding projects alongside the brand team. Drive local omnichannel strategy, tactics, and initiatives based on market insights and customer feedback. Plan, execute, and localize omnichannel campaigns, including content creation and channel optimization. Build trusted relationships with relevant healthcare professionals (HCPs) and internal teams to align with external stakeholder needs. Set metrics/KPIs to measure customer experience and brand adoption, continually evaluating and adjusting to meet brand objectives. Essential Knowledge & Experience: Strong experience in omnichannel marketing, including digital tactics (websites, social media, email, webinars) and customer-focused campaign execution in multi-disciplinary, cross-cultural settings. Expertise in translating brand strategies into campaign planning, content creation, and execution, with excellent project management skills and attention to detail. Proven ability to collaborate with stakeholders and external agencies, while ensuring compliance with industry regulations and managing legal/medical review processes. Education: Minimum Bachelor's Degree, preferably an MSc in digital marketing or communications. Competence in the use of MS Word, Excel, and PowerPoint. Additional information: This role requires 20% travel, both domestic and international. This is a permanent, full-time position. Position is based in Dublin - Ireland. This position is Hybrid (1 day a week in the office). We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #LI-Dublin #LI-Hybrid To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

  • Customer Engagement

    2 weeks ago

    Ireland Astellas Ireland Full time

    Customer Engagement & Value Partner About Astellas: At Astellas we are making treatments that matter to people. We are tackling the toughest health challenges putting the patient at the heart of every move we make. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient...

  • Partnership Engagement Executive

    4 weeks ago

    ireland Cpl Healthcare Full time

    Partnership Engagement Executive - Permanent PositionOur client is a passionate fundraising platform that helps local and national organisations achieve their fundraising goals to improve their communities. As they continue to grow, they are looking for a passionate and motivated Partnership Engagement Executive to join their team and play a key role in...

  • Partnership Engagement Executive New

    4 weeks ago

    Ireland CPL Full time

    Partnership Engagement Executive- Permanent Position Our client is a passionate fundraising platform which helps local and national organisations achieve their fundraising goals to continue to improve their communities. As they continue to grow, their looking for a passionate and motivated Partnership Engagement Executive to join their team and play a key...

  • Customer Success Manager

    3 weeks ago

    Ireland FRS Recruitment Full time

    The Role My client, a service provider within the non-profit sector is seeking an experienced Customer Success Manager to join their team. This is a full-time, permanent, remote position with monthly travel required. As the Customer Success Manager, you will be responsible for supporting and growing fundraising initiatives by working closely with...

  • Customer Service Representative

    4 weeks ago

    ireland Europcar Mobility Group Full time

    Customer Service Representative page is loadedCustomer Service RepresentativeJob DescriptionBenefits:Competitive Salary22 days annual leaveMonthly uncapped commissionMedical refund schemeEnhanced statutory sick pay1.5% employer matched Pension schemeEnhanced Maternity and Paternity benefitsAccess to Hubex benefits and discounts platformLife Assurance x2...

  • License & Customer service coordinator

    4 weeks ago

    ireland Byggholt AS Full time

    Are you ready to take responsibility, create results and make a real difference in a company where your efforts are valued? Then have a look at our open position as a License & Customer Service Coordinator.About the positionAs our License & Customer Service Coordinator, you will be the primary link between our customers, sales team, and other departments....

  • Customer Account Specialist

    4 weeks ago

    Ireland Pharmiweb Full time

    Role description New Opportunity - Customer Account Specialist - Respiratory & HRT - Northern Ireland Therapy Area: Respiratory and HRT Package: Negotiable basic salary, car or car allowance, pension scheme, private health, bonus, daily allowance Territory: Northern Ireland Role Type: Sales Representative, Territory Manager, Key Account Manager,...

  • Security Customer Trust Analyst, Information Security

    4 weeks ago

    ireland Twilio Full time

    Security Customer Trust Analyst, Information SecurityRemote - IrelandSee yourself at TwilioJoin the team as our next InfoSec Customer Trust Analyst, Security Customer Enablement that sits within our Enterprise Information Security Organization.Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver...

  • Aftersales Support Representative Retail Customer Care

    4 weeks ago

    ireland Apple Inc. Full time

    Aftersales Support Representative Retail Customer Care - GermanAs Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-six years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a...

  • Technical Sales Development Executive

    5 days ago

    Ireland NPP Group Full time

    We are seeking a talented and motivated Technical Sales Development Executive to join our team. In this role, you will be responsible for developing and executing sales strategies to grow our business within the food and pharma sectors.Main Responsibilities:Sales Strategy Development: Develop and execute sales strategies to achieve business growth...

  • Digital Communications Sales Director

    3 days ago

    ireland RedChair Recruitment Full time

    Responsibilities: Undertake essential stakeholder engagement with targeted leads to determine digital business opportunities. Develop and implement activity plans which will maximise time in the field and engagement with opportunities. Develop and close business opportunities for a broad range of services and solutions with targeted leads. Lead and...

  • Commercial Director

    6 days ago

    Ireland Michael Page Full time

    Company OverviewWe are a leading global business with over £200m+ in revenue, operating across the UK, Ireland, Netherlands, France, and Germany. Our company specializes in manufacturing solutions that simplify complex infrastructure projects, providing innovative and sustainable products to international clients.Job DescriptionGrowth and Development:Grow...

  • Enterprise Protection Solutions Manager

    4 days ago

    Ireland Pinnacle Search & Selection Full time

    The RoleDrive electronic security systems business growth within existing customer bases and new accounts.Lead complex sales engagements and project pursuits to help enterprise customers reduce security costs through technology deployment.About UsPinnacle Search & Selection specialises in engineering-led sales roles. For more information on our sectors and...

  • Head of Client Services

    4 weeks ago

    Ireland Harrison Scott Associates Full time

    Job Title: Head of Client Services Salary: £Highly Attractive Salary and Relocation package Location: Republic of Ireland Reference: J79366 Contact: Telephone: 0141 647 6688 Categories: , , , , , A world leading packaging company that promotes sustainable development through innovative solutions is looking for an excellent leader with strong...

  • Commercial Director – Business

    4 weeks ago

    ireland Version 1 Full time

    We have invested heavily in developing new services to support Business and Digital Transformation. This includes building a successful customer focused Design team and the recent acquisition of Farsight Consulting, a leader in Digital Transformation. We have experienced significant growth in this space over the past few years and we are now preparing for...

  • Business Development Manager

    2 weeks ago

    Ireland Michael Page Full time

    About Our ClientJoin a high-growth, global business with over £200m+ in revenue, operating across the UK, Ireland, Netherlands, France, and Germany. We specialize in manufacturing solutions that simplify complex infrastructure projects, providing innovative and sustainable products to international clients.Job Description- Grow and develop the sales...

  • Insurance Customer Service Advisor

    4 weeks ago

    ballina, westport-belmullet municipal district, ireland Arcon Recruitment Services Full time

    We are seeking to recruit an Insurance Customer Service Advisor in Co. Mayo.This role can be based out of the company's Westport, Ballina or Claremorris offices.Key Responsibilities:Promote and generate new business, across all personal lines classes - Motor, home, farm, van, health and marine.Process policy queries and changes in line with existing client's...

  • HR Manager

    4 weeks ago

    ireland Scorebuddyqa Full time

    Scorebuddy is a leading Quality Management SaaS platform for Contact Centres. By combining quality management, coaching, and learning with advanced AI Analytics, we help hundreds of customers worldwide to be operationally efficient, scale their contact centres, improve agent performance, and enhance overall customer experience. As we scale, we are looking...

  • HR Managers – Hospitality

    4 weeks ago

    ireland Back4good Full time

    Back 4 Good your future in Dublin is working on a number of key assignments for a major Hotel group in the city.In the first instance, they are looking for a number of Key HR managers to assist their significant expansion plans.They are looking for experienced hospitality HR managers to join their group.These roles will commence on Feb 1st 2018, and the...

  • Customer Experience Specialist

    4 weeks ago

    clare, claremorris-swinford municipal district, ireland Eflexes Full time

    In line with ongoing business growth, we have a superb opportunity for Customer Experience Specialist with a long-established Shannon, Co. Clare based multinational manufacturing client. The position will be offered as a full-time permanent role offering a very attractive package and hybrid working.Job OverviewThis position entails understanding the...