Community Portal Manager

About Us
At Fenergo, we're not just building software – we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game. We are a global leader in AI‑powered client lifecycle management, reimagining how institutions tackle compliance. From KYC and AML to rapidly evolving regulations, our FinCrime Operating System, powered by agentic AI and intelligent automation, helps institutions move faster, act smarter, and stay safer across 120+ countries.

About The Role
Fenergo is seeking a strategic and autonomous Community Portal Manager to lead the planning, rollout, and continuous evolution of our client‑facing Community Portal. This newly created role sits at the intersection of customer experience, product enablement, and digital support, owning both day‑to‑day operations and long‑term success. It is a mid‑level management position suited to someone who thrives in cross‑functional environments, is comfortable working with autonomy, and can deliver both strategic value and day‑to‑day execution.

Key Responsibilities

Own the community platform and its performance, including user growth, engagement, traffic, and client success KPIs

Lead portal onboarding, engagement, and program development, including webinars, gamification, and structured campaigns that drive repeat usage

Manage daily operations of the community, including user administration, moderation, and oversight of content quality and platform enhancements

Plan and deliver the content roadmap, collaborating with Product, Support, Enablement, and Marketing teams to ensure accuracy, value, and discoverability

Create and curate engaging content such as discussion prompts, FAQs, and best practices to support client education and ongoing engagement

Surface actionable insights from search behaviour, content usage, and support patterns to identify gaps, improve resources, and report on community health

Align community efforts with product launches, marketing campaigns, and customer success initiatives, ensuring the portal is an integrated channel for strategic communications

Champion the voice of the customer, relaying platform feedback, pain points, and ideas into relevant product and support stakeholders

Ensure service levels are met for responsiveness and value delivery across community interactions

What Success Looks Like

A seamless, scalable client self‑service experience that reduces inbound support demand

High engagement with content, tools, and features across Fenergo's client base

Improved client experience and reduced reliance on support channels

Clear, data‑driven reporting that informs continuous improvement

Strong cross‑functional alignment around community as a strategic asset

Requirements

4–6 years of experience in community management, customer enablement, or digital client experience (B2B SaaS preferred)

Strong stakeholder management and cross‑functional collaboration capabilities

Excellent communication, content planning, and storytelling skills

Experience developing programs to engage and grow a digital community

Data‑driven mindset, with confidence using analytics to drive outcomes

Familiarity with support tooling, knowledge platforms, or digital self‑service systems

Hands‑on experience managing or contributing to a client or community portal

Comfortable working independently and navigating ambiguity

Experience in highly regulated or enterprise software environments is a plus

Nice to Have

Experience using Gainsight or similar customer success platforms to track engagement and inform community strategies

Our Promise To You
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high‑performing, highly collaborative team that works cross‑functionally to accommodate our clients' needs.

What We Value Is At The CORE Of How We Succeed

Collaboration: Working together to achieve our best

Outcomes: Drive success in every engagement

Respect: A collective feeling of inclusion and belonging

Excellence: Continuously raising the bar

Benefits

Healthcare cover

Pension

Employee Assistance Programme

Opportunity to earn an annual company bonus

23 days annual leave

3 company closure days

Extensive training programs, classroom and online, through ‘Fenergo University’

Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more

Buddy system for all new starters

Opportunity to work on a cutting‑edge Fintech Product, using the latest of tools and technologies.

Defined training and role tracking to allow you see and assess your own career development and progress.

Work From Home set‑up allowance

Diversity, Equality, and Inclusivity
Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

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