Customer Business Manager
4 days ago
Customer Business Manager
Requisition ID: 8927
ABOUT YOU
As our Customer Business Manager reporting into our Commercial Controller for the channel, you will be the key driver and owner of performance for our business in the assigned accounts and channel across our Soft Drink and Beam Alcohol Portfolio’s where relevant. You will exhibit our Suntory Leadership Spirit in achieving the Must Win Brand & Channel objectives. You will lead and manage the commercial business in your relevant accounts to execute our business plans.
ABOUT YOUR ROLE
Performance
1. Deliver monthly, quarterly and Annual NSV Revenue and NSV Per Litre Targets in line with business objectives.
2. Key Account Management of all the relevant accounts within the channel.
3. Deliver Annual KPI Metrics (Distribution, Innovation Sales and Forecast Accuracy) Targets in conjunction with relevant Field Sales and Finance/Operations colleagues.
4. Deliver Pro-Active development and implementation of Brand Strategies into Customer Activation Plans and JBP's.
5. Deliver on pre-agreed (with Commercial Controller) internal and customer projects/objectives.
People
1. Develop collaborative relationships with key customer buyers and any KDMs within the customer network to influence and implement SBFI objective and plan.
2. Responsible for the account performance for both push and pull (GEMBA) metrics by working collaboratively with Customer Sales Teams and SBFI Sales Teams to create synergies in ways of working.
3. Work closely with the Commercial Marketing (including Category Management & Shopper Insight) and Marketing team to develop specific account/channel plans with each of the Key Brands and NPD.
Planning
1. Develop and deliver a Customer Business Plan including NPD, Promotions and Activation.
2. Use Category Management principles within key customer groups to ensure that SBFI key core range is agreed and understood.
3. Facilitate the delivery of the most up-to-date Shopper and Category Insight in all relevant customer interactions.
4. Deliver commercial forecasts for the accounts as a key participant in the Forecast Alignment Process where required.
5. Understand Customer trading and specific category strategies and build this understanding into all customer engagement, trading, and activation plans.
6. Input, shape and develop these strategic customer trade plans in close collaboration with channel controllers, Field Sales managers, and relevant marketing leads.
WHATS IN IT FOR YOU
Suntory is a fast moving, agile and entrepreneurial business that is home to some of the nations most loved brands. The Suntory Group is one of the largest soft drinks companies and among the world’s leading consumer products companies. We offer a uniquely diverse portfolio of beverages enjoyed by millions across the globe.
WHAT YOU NEED TO BE SUCCESSFUL
- Solid FMCG experience in sales management/account management roles.
- Educated to degree level ideally (but not essential) in Business, Marketing, Business Studies.
- IT Literate and Comfortable using Excel, Word, PowerPoint packages.
- Clean Driver’s license.
YOUR FUTURE WITH US
Joining Suntory isn’t just about taking on a role, it’s about embarking on a career journey. You have the opportunity to work with talented, inspiring and authentic leaders and have the freedom to dream big and go for it (Yatte Minahare). At Suntory you’ll find a supportive work environment that values work-life balance and that will help you realize your full potential and grow for good. Our People and Culture team genuinely care about creating a great experience for our employees and we would love you to be part of it.
OUR DIVERSITY EQUITY AND INCLUSION COMMITMENT
At Suntory, we greatly appreciate the value that diverse knowledge, perspectives, and backgrounds can bring. Our colleagues from a wide range of cultures, lifestyles, and experiences contribute significantly to our collective success.
We understand that our candidates all have unique career trajectories and experiences, and this can sometimes deter you from applying for a role if you don’t feel that you meet all the criteria. If you believe that you have relevant skills and experience that you feel could benefit us, we would love to know what unique perspectives and experience you can bring to help make us better, together in a company that is committed to Growing for Good and Giving Back to Society.
Our recruitment, selection and assessment process is based on the skills and competencies of the above role. We are committed to and value diversity, equity and inclusion in our recruitment process and do not discriminate based on gender, race or ethnic background, class, economic status, disability status, sexual orientation, age, political beliefs, marital status or any other protected characteristic. We want to ensure that our interview process is as inclusive as possible. If you require any reasonable accommodation as part of the process, do not hesitate to let your recruiter know who will be happy to help.
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