Care Coordinator

1 week ago

Dublin Pike, Ireland Alpine Healthcare Full time

Overview Alpine Healthcare - Care Co-Ordinator - Full Time / Part Time and Weekend Cover available
Job title : Care Co-Ordinator
Reports to : Service Manager
Line Manager : Service Manager
Summary of post : Responsible for the day-to-day running of the Service User/Staff Schedules and other tasks as assigned.
Position Statement : Care Coordinator to manage Schedules for all the Service Users. The Care Co-ordinator should be able to work unsupervised to meet deadlines, work under pressure and coordinate well with Support workers, Service Users, Care Co-ordinator Team Lead, Home care Service Manager, and Team Leader. This is a fast-paced, critical role within the home care service.
Eligibility : Knowledge of Microsoft Office (MS Outlook, MS Excel, MS Word). Previous experience in a client care role and/or similar background. Preferable to have current or prior experience of working as a Scheduler/Service Coordinator in a Home Care or healthcare setting. An open approach to problem solving and willingness to think outside the box is encouraged. Willing to take part in various projects.
Location : On-site
Availability : Flexible across 7 days. On-call or out-of-hours duties on a rota may be required.
Salary : €27,000-€30,000 per annum DOE pro rata at 40 hours.
Responsibilities Answering calls in a friendly, professional, and knowledgeable manner.
Coordinating roster for Homecare support workers daily using software.
Maintaining professional relationships with Service Users and staff.
Organising and participating in staff inductions with service users.
Daily follow-up of inquiries and managing/sharing the Service User inquiry logs.
Processing new HSE/private referrals and carrying out related administrative tasks.
Recording complaints empathetically and logging them; sharing with Sr. Management and the Service Manager in a timely manner.
Supporting consultants and maintaining operations to the agreed standard, complying with policies and regulations.
Marketing the organisation and selling its services at agreed prices.
Managing emergencies effectively.
Qualifications & Skills Excellent communication, planning, and organisational/multi-tasking skills.
Negotiating skills and empathy towards Service users and staff.
Ability to cope with pressure, be efficient, and energetic; adapt to change in a busy environment.
Understanding and commitment to empowering service users.
Able to self-manage and ask for help when needed; commitment to a high professional standard.
Experience in a similar role; ability to influence others and develop professional relationships with Service Users, families, co-workers, and Management.
Enjoy working in a small, diverse, team-oriented environment; prioritisation and time management.
Ability to work independently and meet deadlines; willingness to undertake other duties as assigned.
Benefits Parking
Support for Further Education
Company events
Fortnightly pay
Long service awards
Continuous support for staff
Free Garda Vetting
Employee referral scheme
Free comprehensive induction and training programme
Career development opportunities
Leadership development programme
Team & Roles Seniority level : Entry level
Employment type : Full-time
Job function : Other

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