Account Handler | Commercially Connected Personal Lines

Overview Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Account Handler – Commercially Connected Personal Lines (CCPL)
Location: Lough Mahon House, Cork/Remote
Job Type: Permanent, Full Time
Department: Personal Lines (Commercially Connected)
We are seeking a proactive and detail-oriented Account Handler to join our CCPL team. This is an exciting opportunity to support our commercially connected customers with personal lines insurance advice and service that truly adds value.
As a niche team operating at the intersection of personal and commercial insurance, the CCPL team offers a unique environment to deepen your expertise making it an ideal stepping stone for those aspiring to move into a future career in commercial insurance. You will work closely with the Commercial Account Directors and Executives, acting as a key point of contact for personal lines matters, and providing trusted guidance and timely solutions that protect what matters most to our customers.

Key Responsibilities

Deliver exceptional service to commercially connected personal lines customers with professionalism, empathy, and efficiency.

Understand customer needs thoroughly through active listening and informed discussions.

Carry out robust due diligence on customer risks and identify suitable market options and cover solutions.

Ensure all work aligns with internal process steps, compliance standards, and technical accuracy requirements.

Collaborate effectively with Commercial Account Directors & Executives to ensure seamless service and account retention.

Maintain accurate and clear documentation and file notes in line with system protocols (e.g. Applied Relay).

Recognise and act appropriately in scenarios involving vulnerable customers, always prioritising fairness and customer protection.

Act as a subject matter expert for personal lines within the CCPL team and participate in customer meetings when needed.

Take responsibility for personal accuracy and learning from errors, asking questions when unsure, and escalating concerns promptly.

Contribute positively to a team-focused, professional, and solution-oriented environment.

What We're Looking For

CIP qualification preferred

4+ years’ experience working within a personal lines function with a deep understanding of personal lines insurance products and processes

Experience getting cover for non-standard policies

Strong interpersonal and communication skills with a customer-first mindset

A high level of attention to detail and an investigative mindset

A collaborative team player who supports teammates and team leaders alike

Excellent time management, with commitment to reliability and productivity

Willingness to take initiative and help drive a positive team culture

Understanding of and compliance with fitness and probity standards and the Minimum Competency Code

What We Offer

A supportive and collaborative team culture

Remote working opportunities

Continuous professional development opportunities

Opportunity to make a real impact within a growing and dynamic business

Competitive salary and benefits package

Ready to join us? If you’re passionate about service excellence, confident in your technical expertise, and thrive in a collaborative environment, we would love to hear from you.

Apply Now by submitting your CV and cover letter to RecruitmentIreland@bbrown.com. Should you have any additional queries on this role or like to have an informal discussion, please contact Ella O’Brien on +353 21 453 6889 or via email at ella.obrien@bbrown.com.

About Brown & Brown Ireland (formerly O’Leary Insurances)
Brown & Brown Ireland provide a comprehensive insurance broking service to customers, both in Ireland and abroad. We think of ourselves as a team, so we have teammates – not employees. Our aim is to attract people who are competitive, driven, and disciplined. Our unique company culture rewards initiative-takers and those committed daily to doing what is best for our customers. We are committed to fostering an inclusive culture, which comprises people from all backgrounds, bringing their unique experiences and perspectives into work each day. We currently employ more than 200 teammates across 6 locations nationwide. Brown & Brown Ireland is part of Brown & Brown, Inc, a publicly traded company quoted on the New York Stock Exchange (NYSE:BRO).

Equal Opportunity Employer

Brown & Brown Ireland is an inclusive employer and welcome applications from people of all backgrounds and abilities. Please let us know if you require reasonable accommodation or support during any stage of the recruitment process and we will do our upmost to accommodate you.

Brown & Brown Insurance Brokers (Ireland) Ltd, trading as Brown & Brown is regulated by the Central Bank of Ireland.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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