[15h Left] Human Resources Operations Specialist

Overview SHEIN is a global online fashion and lifestyle retailer. Since 2012, we have expanded to serve customers in over 150 countries and operate multiple offices across the EMEA region. Our mission is to make fashion accessible to all, supported by an on-demand production model that adapts to customer needs.
Learn more about SHEIN by following us at https://careers.shein.com/ and https://www.sheingroup.com.
Position Summary The HR Shared Services Specialist provides comprehensive HR support for SHEIN’s logistics business in EMEA, with a primary focus on Germany. This role manages day-to-day HR operations, delivers high-quality service to employees and stakeholders, and ensures full compliance with German legal and regulatory requirements. While Germany is the principal area of responsibility, the Specialist may also support logistics operations across other EMEA countries, and, where necessary, extend services to non-logistics operations. This flexibility aligns with SHEIN’s strategy to build an integrated, scalable shared services model throughout the region.
Key Responsibilities Manage HR Shared Service Centre (HR SSC) for SHEIN’s logistics operations in Germany, including HR administration, employee lifecycle documentation, and HR data management.
Handle HR administration and operation queries from employees, liaising with HRBPs, internal stakeholders and vendors where required.
Ensure accurate and timely processing of contracts, employment changes, benefits, and other HR-related documentation.
Provide operational HR support to logistics departments across EMEA, and, when required, extend this support to non-logistics functions throughout the region.
Assist in developing, maintaining, and harmonising Standard Operating Procedures (SOPs) across different country clusters to ensure consistency and compliance with company policies and local employment laws.
Participate in regional initiatives to standardise, automate, and optimise HR service delivery.
Remain adaptable to changing business priorities that may require expansion of scope beyond logistics or Germany.
Support audits, inspections, and compliance reviews by providing accurate and timely HR data.
Identify inefficiencies and propose solutions for improved process control and compliance sustainability.
Work closely with the EMEA HR SSC Manager and HRBPs to provide end-to-end operational support.
Collaborate with internal stakeholders and external vendors across multiple jurisdictions.
Foster a shared services culture that emphasises service excellence, scalability, and continuous improvement.
Skills & Capabilities Administrative precision: Highly organised with strong record-keeping, scheduling and data management capabilities.
Attention to detail: Accuracy in processing HR documentation, contracts, and compliance-sensitive tasks.
Communication: Strong English and German language skills; other languages are an advantage. Ability to interact effectively with employees, managers, and external authorities.
HR expertise: Understanding of HR policies, procedures, and European employment legislation.
Customer focus: Committed to delivering responsive and professional HR services.
Analytical ability: Ability to interpret HR data and provide insights for process and policy improvement.
Collaboration: Strong team player with cross-border and cross-cultural collaboration.
Adaptability: Resilient and agile in a dynamic, high-growth environment.
Qualifications Bachelor’s degree in Human Resources, Business Administration, or related discipline.
Experience in HR shared services or HR operations, ideally within a multinational setting.
Strong interpersonal and cross-cultural skills; ability to manage complexity across jurisdictions.
Evidence of adaptability and continuous learning in systems, processes, and regulatory frameworks.
Fluent German and English, both written and spoken.
Additional European languages are desirable.
Employment details Seniority level: Mid-Senior level
Job function: Human Resources
Industries: Retail Apparel and Fashion; Technology, Information and Media
Employment type: Full-time
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr