Strategic Programs Lead, Operations

Strategic Programs Lead, Operations & GTM Join to apply for the Strategic Programs Lead, Operations & GTM role at Stripe .
Overview Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone/'s reach while doing the most important work of your career.
Note: This description consolidates the role information from the original content and removes duplicated or unrelated sections.
What you’ll do Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives impacting Stripe’s largest users
Define clear workstreams, outcomes, and timelines in partnership with cross-functional Risk Program Management and Product teams as well as our scaled Support Operations
Own execution plans from end to end including cross-functional coordination, tracking, risk mitigation, and status reporting
Build and maintain dashboards and tracking tools to ensure accountability and transparency across phases
Serve as the primary GTM representative for risk-related initiatives across Risk Product, Engineering, Risk Operations, Legal, and Compliance
Help translate regulatory and technical requirements into structured plans and user-facing guidance
Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and field stakeholders
Analyze impacted user populations to design differentiated segments that map to tailored plans for communication, training, execution, and enforcement
Coordinate resource planning (e.g., surge staffing) to ensure quality and consistency across customer engagement regardless of resourcing model
Deliver enablement for TAMs, Support Operations, CSMs, AEs, and other internal teams to ensure consistent understanding and execution
Create training sessions, field guidance, and reference documentation to drive awareness and preparedness
Partner with field teams to provide bespoke support for priority users requiring elevated guidance or remediation
Act as the primary point of contact for field teams during major regulatory events or product transitions with clarity, responsiveness, and accuracy
Handle escalations and directly engage with user executives when required to explain timelines, decisions, and next steps
Build and refine repeatable models for regulatory implementation, including templated communications, playbooks, and reporting standards
Conduct retrospectives and synthesize learnings to continuously raise the bar on execution
Contribute to a long-term operating model that reduces GTM friction and improves field alignment with Risk teams
Who you are We/'re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements 10+ years in program management, with a proven track record of leading large-scale strategic initiatives across global customer bases from planning through to execution
Strong cross-functional leadership with experience aligning product, engineering, risk, and GTM teams toward shared goals
Robust analytical skills with the ability to derive strategic insights from data as well as monitor progress, surface issues, and ensure high-quality execution
Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
Exceptional written and verbal communication skills including the ability to interface with executive-level stakeholders
Preferred Qualifications Experience in fintech, financial services, payments, or regulated technology environments, with proven success in translating complex regulatory or technical concepts into practical action plans and user guidance
Background in platforms, marketplaces, SaaS infrastructure, or global onboarding/risk requirements
Experience designing enablement programs including webinars, field training, and reference guides
Prior experience managing hybrid teams, including contractors or external surge staffing
Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau
Bachelor’s degree or equivalent experience in a related field such as Business, Risk Management, or Information Systems
In-office expectations Office-assigned Stripes in most locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This may vary by role, team, and location. For example, some sites have higher in-office expectations. The hiring manager will discuss the specifics. This approach aims to balance in-person collaboration with flexibility where possible.
Pay and benefits The annual salary range for this role in the primary location is €110,400 - €165,600. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (OTE) range. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on factors including experience, qualifications, and location. Applicants outside the primary location may request the salary range for their location during the interview process. Specific benefits and details about compensation will vary by location and can be discussed during the interview. Benefits may include equity, company bonus or sales commissions/bonuses, retirement plans, health benefits, and wellness stipends.
Seniority level Director
Employment type Full-time
Job function Consulting, Information Technology, and Sales
Industries Software Development, Financial Services, and Technology, Information and Internet
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