IT Operations Specialist

Company description: WuXi Biologics is a world-class biologics services provider (from discovery, through to commercialisation) with global clients in the biopharmaceutical and healthcare industries. Our mission is to accelerate and transform discovery, development and manufacturing in the fast growing field of biologics to benefit patients worldwide. The company has sites/offices in China, US, EU and Asia. The company currently employs over 5,000 employees worldwide, and are providing services to over 200+ clients globally, including 13 of the top 20 biopharmaceutical companies. Job description: IT Operations Specialist As IT Operations Specialist you will be reporting directly into the Head of IT. Organization Description WuXi Biologics is a premier provider of biologics services (from discovery to commercialization) with global customers in the biopharmaceutical and healthcare industries. Were one of the world's top three contract development and manufacturing companies for biopharmaceuticals, we provide our clients with a world-leading open access technology platform. We enable our clients to research, develop and manufacture drugs from the concept phase to commercial manufacturing. Our mission is to accelerate and transform discovery, development, and manufacturing in the rapidly growing field of biologics to benefit patients worldwide. We have sites/offices in China, the US, the EU and Asia. We currently employ over 10,000 people and provide services to more than 600 customers worldwide, including the top 20 biopharmaceutical companies. Department Description As IT Operations Specialist, youll be joining an organization where people of all backgrounds and experiences are respected, and where we work together focused on changing lives. You will play a crucial role in keeping our technology infrastructure running smoothly. You will be responsible for day-to-day IT support, troubleshooting hardware and software issues, and assisting users with their technical needs. In addition, you will take ownership of project-related work, ensuring IT initiatives are completed efficiently and effectively. This role requires someone who is proactive, dependable, and can balance daily IT tasks with larger projects. Your Responsibilities In this role, the responsibilities will include: Key Responsibilities: Provide first and second-line technical support to employees across the organization. Troubleshoot and resolve hardware, software, and minor networking issues. Manage and prioritize IT support tickets, ensuring timely resolution. Work collaboratively with the IT team to maintain and improve IT infrastructure. Take responsibility for IT projects, ensuring they are planned, executed, and completed on time & successfully. Document IT processes, issue resolutions, and project progress. Communicate effectively with colleagues and stakeholders, ensuring transparency and understanding. Maintain a high level of professionalism, reliability, and a problem-solving mindset. What We Are Looking For: Strong character You are reliable, honest, and take pride in your work. Self-management You can prioritize tasks, work independently, and follow through on commitments. Effective communication You can explain technical concepts to non-technical users in a clear and patient manner. A proactive mindset You take initiative, anticipate issues, and find solutions before problems escalate. A collaborative approach You work well with others and contribute to a positive team environment. Preferred Skills & Experience: Good experience in an IT support or operations role. Good knowledge of Windows operating systems, Office 365, networking, and hardware troubleshooting. Experience managing IT-related projects is a plus. Strong documentation and organizational skills. Willingness to learn and grow within the role. A positive person of good character As we extend our global reach, we need colleagues interested in change, in challenge, and in building a new future together. Reach beyond yourself and discover your true potential If you have the ability to thrive in a dynamic and fast-paced environment and feel that the moment has come for you to be part of such an exciting journey towards accomplishing our vision - Any drug can be made, and any disease can be treated - dont miss out on this opportunity to join us and reach beyond yourself and discover your true potential. Apply now Would you like to know more before you apply? Please visit us at or contact us via WuXi Biologics is an equal opportunities employer. Skills: IT Technical Teamwork Benefits: Canteen Parking Pension