Senior Business Continuity Specialist

1 week ago


Dublin, Dublin City, Ireland beBeeIncident Full time €93,735 - €121,210
Job Overview

The Technical Incident Manager plays a pivotal role in coordinating incident response, minimizing downtime, identifying root causes, and driving continuous improvement in incident management processes for a large Managed Service customer.

Key Responsibilities:
  • Own major incidents lifecycle through resolution ensuring timely communication and updates to key stakeholders.
  • Coordinate dedicated technical teams during incidents.
  • Manage service delivery in line with client SLAs KPIs and KRIs.
  • Participate in on-call rotation for incident response outside business hours.
  • Implement proactive measures to improve service quality.
  • Own post-incident reviews and analysis working closely with Problem Management to identify root cause.
  • Attend regular review meetings with the client providing report dashboards as input to Service Level Reviews.
  • Comply with ITIL framework processes.
Requirements:
  • 5-7 years' experience in a large IT Telecoms organization.
  • Strong technical background.
  • Service Delivery & Incident Management capabilities.
  • Proven experience in a client-facing position.
  • ITIL v3/v4 Foundation certification in Service Management.
  • In-depth knowledge of ITSM processes and stakeholder management.


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