Motor Service Assistant
3 days ago
About the Role
The successful candidate will provide exceptional customer service to our clients in a busy motor franchise. They will be responsible for scheduling appointments, greeting customers, preparing quotations, confirming work required, preparing invoices and liaising with other departments within the company.
Key Responsibilities
- Scheduling customer vehicle service bookings by phone, email and walk-in.
- Determining workshop availability for service, maintenance and repair work.
- Meeting and greeting all service customers promptly and professionally.
- Checking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems, communicating with the workshop.
- Maintaining up to date progress of your customer vehicles undergoing service and/or repair.
- Ensuring customer vehicles are ready at the agreed day/time and explaining to the customer all the maintenance and report work completed.
- Liaising with other teams in the business, management, reception, sales, warranty, parts.
- Assisting with gathering customer service feedback.
- As a front-line member of staff, you will always be a brand ambassador for the company ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards and best practice.
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Service Team Member
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