
Full Time Customer Experience Lead
2 days ago
Customer Experience Lead
Drive exceptional customer experiences in our store by fostering a welcoming environment and building meaningful relationships with customers.
Our Ideal Candidate:
- Is passionate about delivering outstanding customer service.
- Has excellent communication and interpersonal skills.
- Can work independently and as part of a team.
Key Responsibilities:
- Develop and maintain strong customer relationships using in-store CRM tools.
- Support the creation of a high-performing team where every person feels valued and belongs.
- Promote equity, empathy, and understanding within your internal and external communities.
What We Offer:
- A competitive basic salary.
- Bonus and product allowance.
- Staff discount and exclusive access to staff sales.
- Pension contributions & life assurance.
- Training and opportunities to develop.
- Two paid volunteering days per year.
- Access to Help@Hand - a wellbeing service.
Mulberry is an Equal Opportunities Employer.
Join Our Team
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