Customer Support Specialist

2 weeks ago

Cork, Cork, Ireland beBeeCustomerSupport Full time €40,000 - €60,000
Customer Support Specialist

We are seeking a highly skilled and dedicated individual to join our customer support team. As a key member of our team, you will play a crucial role in providing exceptional customer service and technical support to both internal and external customers.

Key Responsibilities:

  • Ensure high-quality customer service and technical troubleshooting for all customers.
  • Proactively research and integrate product changes into daily support processes.
  • Maintain a consultative approach to customer support and program implementation.
  • Act as an intermediary between customers and internal teams to resolve escalated and technical issues.
  • Maintain the customer-facing knowledge-base documentation.

Requirements:

  • Bachelor's degree in a technology-related field or equivalent combination of education and work experience.
  • Experience troubleshooting browsers, networks, and general HTML is an added bonus.
  • Must enjoy working in a dynamic, collaborative environment.
  • Adaptive skills, learns quickly, asks questions, and solves independently.
  • High energy, confidence, and enthusiastic attitude for customer support.
  • Demonstrate innate customer care with strong verbal and written communication skills.
  • Demonstrate smart decision making with attention to detail.
  • Ability to identify resources and achieve exceptional customer satisfaction.

What We Offer:

A comprehensive compensation and benefits package includes competitive pay, comprehensive benefits, learning and development programs, flexible work environment, wellness days, recognition, and global collaboration opportunities.

How to Apply:

Submit your application here. We look forward to hearing from you.

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