Customer Support Specialist

7 days ago

Cork, Cork, Ireland beBeeCustomer Full time €28,080

We are seeking a Customer Support Specialist to join our team in Little Island, Cork. The successful candidate will work in a hybrid role, balancing office and remote work.

Job Description:

The primary objective of this role is to provide exceptional customer service through proactive and friendly support. This includes handling general enquiries with professionalism and care, creating positive impressions, and building trust with every interaction.

Key Responsibilities:

  • Provide timely and effective solutions to customer queries
  • Ensure day-to-day service delivery targets are met
  • Build sustainable relationships with customers, team members, and clients

Requirements:

To be successful in this role, you will need:

  • Prior experience working in a similar environment
  • Strong communication skills and the ability to build rapport with all callers
  • Excellent organisational skills and attention to detail
  • Able to work to stringent customer service SLA's and KPI's
Benefits:

We offer a competitive salary package including:

  • 22 days' annual leave
  • Lifestyle savings and discounts
  • Cost of eyecare vouchers
  • Pension scheme membership
  • Employee Assistance Programme

About Us:

We are a leading consulting, transformation, and digital services business. Our purpose is to create better outcomes for our employees, clients, and customers. We operate in multiple locations across the world and have a diverse range of career opportunities available.

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