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Service Delivery Specialist
2 weeks ago
This is an exciting opportunity to leverage your expertise and drive exceptional service delivery for our FMCG clients. In this role, you will be responsible for ensuring seamless operational execution and fostering strong partnerships with cross-functional teams.
About the Role- Collaborate with Account Directors to standardise processes and embed service excellence across all accounts.
- Provide expert support to Account Managers, resolving complex challenges quickly and effectively.
- Mentor and coach team members to grow confidence, capability, and performance.
- Lead client onboarding and internal rollouts, managing data and reporting flows.
- Support Account Directors in budget monitoring, cost efficiency, and accurate P&L reporting.
- Foster a collaborative, high-performance team culture.
- Identify and implement continuous improvement initiatives.
- Proven experience in client services, account management, or operations (FMCG experience is highly desirable).
- Strong coaching and mentoring skills, with a track record of developing people.
- Outstanding organisation and problem-solving skills.
- Experience implementing consistent processes and service standards.
- Advanced Excel skills and working knowledge of Power BI.
- Proactive communicator with strong interpersonal skills and the ability to engage with cross-functional teams.
We are a leading provider of end-to-end solutions in freight, logistics, in-market sales, and warehousing. We partner with flagship brands across various sectors to meet their unique needs.
