
Support Specialist
2 weeks ago
We are seeking a talented individual to join our team as a Customer Service Representative. This is an exciting opportunity to provide exceptional customer service and support to our clients.
The successful candidate will be responsible for delivering first-class customer experiences, resolving customer queries, and providing relevant advice. If you have a passion for delivering exceptional service, excellent communication skills, and a strong ability to problem-solve, we would love to hear from you.
Key Responsibilities:
- Provide customer service support via phone, email, and other communication channels
- Resolve customer queries and issues in a timely and effective manner
- Use systems and tools to handle customer inquiries
- Meet and maintain service level statistics
- Contribute to team performance and overall department goals
- Adhere to data protection and confidentiality laws
Requirements:
- Previous customer service experience is a bonus but not essential
- Excellent verbal and written communication skills
- Fluency in English is essential for this role
- A high level of accuracy and attention to detail
- Strong computer skills are essential
- Proven ability to deal with problems and solve them effectively
Benefits:
- Excellent training provided through our Academy Programme
- Premium pay on weekends and bank holidays
- Wellbeing programme focused on employee health and wellness
- Health insurance discount programme
- Employee assistance programme
- Pension scheme & life cover
- Leap card tax saver
- Free car parking
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