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Learning Strategist
2 weeks ago
This is a challenging role for someone who enjoys learning new things in a fast-paced environment and has an appetite for variety and complex business problems to solve. The Workday Success Plans team works directly with customers through targeted micro-consulting engagements to help solve their business needs using the Workday application.
You will act as a trusted Workday advisor, assisting customers with how-to questions, troubleshooting configuration, guiding them through setup, and providing feature demonstrations. As a Workday expert, you will share knowledge, identify key considerations, and highlight standard methodologies to help customers achieve their goals.
Our team has a broad and deep understanding of Workday and enjoys helping customers learn about new features and maximize their Workday investment. If you are passionate about the value technology can bring to an organization, enjoy learning, and want to work with some of the world's leading companies, this could be the right opportunity for you.
Key responsibilities of this role include delivering services to Workday Success Plans customers, conducting research to understand customer questions and related Workday concepts, delivering small scope consulting in response to customer requests, troubleshooting product configuration to meet customer business requirements, and clearly communicating responses and value to customers.
Responsibilities- Conducting research to understand customer questions and related Workday concepts.
- Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
- Troubleshooting product configuration to meet customer business requirements.
- Clearly and effectively communicating responses and value to customers.
- Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
- Providing one-on-one consulting guidance to accelerate feature adoption (Feature Accelerator).
- Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
- Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
- Keeping up to date with industry practices and engaging with customers on those topics.
- Helping drive the creation of new programs to drive customer feature adoption.
In addition to delivering Workday Success Plans services, the team delivers other advisory services, such as office hours to conduct appointment-based consulting engagements, providing guidance and product expertise to customers, configuration and business requirements reviews with detailed deliverables highlighting opportunities for optimization, one-on-one customer configuration designs, deployments including full deployment of Workday features, and travel opportunities up to 20%.
