Customer Relationship Manager
4 days ago
AIB Group is committed to delivering exceptional customer service and driving business growth in our Branch Banking division. We are seeking a skilled Customer Relationship Manager to join our team, playing a key role in ensuring AIB can deliver outstanding service to our customers every day.
The successful candidate will be responsible for providing expert guidance and support to customers on sales and service-related queries, identifying opportunities to enhance the customer experience and drive business growth while ensuring compliance with policies and procedures.
Key accountabilities include:
- Providing tailored financial solutions resulting in sustainable relationships with customers and increasing satisfaction and loyalty
- Proactively identifying and executing opportunities to enhance the customer experience and drive business growth
- Championing digital enablement, encouraging customers to embrace digital banking solutions while ensuring a seamless and high-quality service experience
- Collaborating effectively across teams to achieve shared objectives and contribute to AIB's success
This role requires a proven ability to build strong customer relationships, represent AIB with expertise and confidence, and demonstrate excellent problem-solving abilities. If you are passionate about delivering exceptional customer service and finding innovative ways to enhance the customer experience, we encourage you to apply.
We offer a range of benefits, including a market-leading pension scheme, healthcare scheme, variable pay, employee assistance programme, family leave options, and two volunteer days per year. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.
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