
Reservations Team Leader
15 hours ago
Role Overview:
As a Reservations Supervisor, you will lead the reservations department to ensure smooth and efficient handling of all booking enquiries.
You will assist in overseeing daily operations, optimising room occupancy and delivering excellent guest service.
- Dealing with all incoming reservations via phone, email and web in a professional and friendly manner
- Ensuring all queries are responded to within agreed timelines
- Accurately inputting reservations into the Guestline reservations system
- Communicating guest requests to the relevant departments promptly
- Supporting the team in managing individual and group bookings
- Previous Hotel Experience In a Reservations Role Is Essential
- Experience with a hotel PMS, with Rezlynx being an advantage
- Excellent written and verbal communication skills
- Good time management skills
- An eye for detail
- An organised multi-tasker
- Experience managing group bookings is a distinct advantage
- Passion for delivering exceptional guest service
- Complimentary gym membership
- Free tea/coffee while on duty from Shoda Cafe
- Discount in hotel and beauty salon treatments
- Complimentary daily meals and snacks in canteen
- Staff canteen, changing room, shower facilities,
- Internal/ External Training provided
- Competitive salary based on experience
- Flexibility
- Free on-site Parking
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