Hotel Front Desk Manager

3 days ago

Galway, Galway, Ireland beBeeHospitality Full time €40,000 - €55,000

Front Office Manager

As a seasoned professional, you will be responsible for overseeing the day-to-day operations of the front office, ensuring seamless guest experiences and high levels of customer satisfaction.

Key Responsibilities:
  • Ensure all front office operations are carried out in line with departmental standards
  • Provide exceptional service to guests at all times, addressing queries and complaints promptly and professionally
  • Assist with front desk activities, including guest check-in and check-out, as well as handling payments and balancing transactions
  • Supervise and train team members, monitoring performance and providing constructive feedback to improve skills
  • Monitor and respond to customer feedback, identifying areas for improvement and implementing corrective action as necessary

In this role, you will also be responsible for managing costs, motivating team members to achieve sales targets, and working effectively with cross-functional teams. Strong communication and interpersonal skills are essential.

The ideal candidate will have a minimum of 2-3 years' experience in front office management, preferably in a leading hotel. A strong understanding of hospitality management principles and practices is also required, as is proficiency in MS Office packages such as Outlook, Word, Excel.

Required Skills:

  • Front office management
  • Customer service
  • Communication and interpersonal skills
  • Leadership and teamwork
  • Problem-solving and analytical skills

Benefits:

  • Competitive salary
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

Other Opportunities:

  • Professional development opportunities through training and workshops
  • Collaboration with other departments to achieve common goals

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