
Restaurant Director
1 week ago
Hotel Operations Manager Job Description
We are seeking a highly skilled and experienced hotel operations manager to oversee the daily activities of our restaurant. As hotel operations manager, you will be responsible for ensuring seamless service coordination between front-of-house and back-of-house teams.
- Manage all daily restaurant operations including supervising staff and providing exceptional customer service
- Lead and motivate staff to deliver high levels of guest satisfaction aligned with brand standards
- Monitor service quality, resolve guest feedback promptly, and maintain high levels of guest satisfaction
- Oversight scheduling, rostering, and staff performance management
- Collaborate with kitchen and bar teams to ensure smooth service delivery
- Manage costs, control expenses, and support revenue growth initiatives
- Ensure compliance with health and safety regulations
- Drive sales through excellent service and upselling
- Contribute to marketing efforts and community engagement initiatives
Required Skills and Qualifications:
To be successful as a hotel operations manager, you will need:
- Minimum 3 years experience in a senior supervisory role in a 4-star or 5-star hotel or premium restaurant environment
- Proven leadership skills with the ability to inspire and develop teams
- Strong organisational and communication skills with a focus on delivering exceptional customer experiences
- Ability to work under pressure in a fast-paced environment
- Excellent problem-solving abilities and attention to detail
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