Community Operations Specialist

7 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time
About Us

Cpl Healthcare is a leading provider of healthcare staffing solutions. Our mission is to deliver exceptional service and support to our clients and candidates.

Job Overview

We are seeking a highly skilled Community Operations Analyst Content Review to join our team. As a key member of our operations team, you will be responsible for investigating and resolving reported issues, enforcing client Terms of Use, and gathering data to develop ways to improve the overall user experience.

About the Role

This is a full-time, permanent position with Covalen Solutions. You will work in our Dublin 18 office, Monday to Friday, with occasional weekends and bank holidays. The working hours are fixed, with no rotations.

As a Community Operations Analyst Content Review, your responsibilities will include:

  • Investigating and resolving reported issues, such as requests for account support or potentially abusive content
  • Enforcing client Terms of Use by carefully monitoring reports of abuse on the site
  • Becoming and remaining knowledgeable about client's products and community standards
  • Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
  • Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience

You will work closely with our global team to identify trends and patterns and escalate issues outside the company policy.

Key Responsibilities

Your key responsibilities will include:

  1. Developing and implementing effective strategies to resolve reported issues
  2. Providing excellent customer service and support to our users
  3. Collaborating with our global team to identify trends and patterns
  4. Analyzing and utilising relevant data to develop ways to improve the overall user experience

We are looking for someone who is highly organised, able to work effectively in a team, and has excellent communication skills.

Requirements

To be successful in this role, you will need:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritise, solve problems, and work as part of a team
  • Effective time management & prioritisation skills
  • Ability to consistently hit KPIs on time

Language Skills:

We require a fluent level of Spanish language in oral and written communication, with in-depth understanding of culture and social trends in the region, and an advanced level of English (C1).

What We Offer

We offer a competitive salary and benefits package, including:

  • Full-time, permanent contract with Covalen Solutions
  • Fixed working schedule with no rotations
  • Meal on-site
  • Private healthcare
  • Pension contribution
  • 25 days of annual leave
  • Extensive training and access to CPL's Wellness Programme
  • Tax Saver and Bike-to-Work Scheme


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