Customer Engagement Lead

1 day ago

Dublin, Dublin City, Ireland beBeeLeadership Full time €50,000 - €62,000
Job Title: Customer Engagement Lead

About the Role:
This is a key leadership position in our frontline operations. As a Customer Engagement Lead, you'll be responsible for leading by example, actively engaging with customers while coaching and developing staff to deliver exceptional service and exceed performance targets.

Key Responsibilities:
1. Promote and sell company products and services, meeting or exceeding personal sales targets.
2. Coach staff to improve sales techniques and achieve revenue goals.
3. Ensure exceptional customer service standards are consistently delivered on the frontline.
4. Coach and mentor team members to enhance skills, accountability, and overall performance.
5. Ensure all team members are trained and fully compliant with company procedures.
6. Work closely with Station Management to ensure optimal vehicle availability to meet demand.
7. Monitor and drive performance on vehicle upgrades, including conversion rates, revenue, and customer value.
8. Train staff on effective, service-led upgrade dialogues to enhance customer experience and revenue.
9. Ensure all rental and underwriting documentation is completed accurately and in line with company procedures.
10. Maintain a high level of security for vehicles, premises, and sensitive information.
11. Support a clean, professional, and customer-ready environment at all times.
12. Adhere to all company policies, procedures, and safety guidelines.
13. Responsible for own health and safety and that of other work colleagues.
14. Perform ad hoc duties as directed by Management.

Requirements:
- Full clean B driving licence held for a minimum of 2 years preferred.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- 40 hour working week Monday to Sunday.
- A proven leader with a passion for people development and frontline engagement.
- Strong background in sales and customer service, ideally in a fast-paced, target-driven environment.
- Comfortable coaching and mentoring team members to drive individual and collective performance.
- Highly organized with the ability to manage resources efficiently while maintaining service excellence.
- Able to work flexibly, including weekends and peak periods.

Why Choose Us?
We provide a working environment that nurtures career ambitions. Everyone counts here. We're building our operations for growth over the coming year. As part of a global organisation, we have big ambitions, and everyone who's part of our team can make a contribution to - and benefit from - our success.

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