Global Hotel Reservations Expert

1 week ago


Dublin, Dublin City, Ireland beBeeAgent Full time €28,000 - €30,000
Reservations Agent Job Description

As a Reservations Agent, you will be responsible for handling and processing individual and group room reservations. This includes making reservations, processing payments, and confirming arrangements.

You will also need to have a pleasant phone voice and a professional but friendly attitude.

  1. Answer incoming calls and assist with reservations, confirmations, room needs requests, and questions.
  2. Ensure the reservations being entered into the PMS system are in the correct format.
  3. Communicate information to other departments with information that pertains to them.
  4. Check arrival lists and double check that all special requests are followed up correctly.
  5. Print reports and check details for reservations made.
  6. Follow up on reservation traces.
  7. Ensure blocks, party name lists, and arrangements are updated correctly following up with sales where required.
Key Responsibilities:
  • Produce high-quality work within tight deadlines.
  • Effectively communicate with colleagues and management.
  • Maintain accurate records and ensure data integrity.
  • Work closely with other departments to achieve desired outcomes.
  • Contribute to a positive team environment.

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