Reservations Operations Expert

4 days ago

Dublin, Dublin City, Ireland beBeeReservation Full time €47,100 - €64,300
Reservations Manager Job Opportunity

This large hotel seeks an accomplished Reservations Manager to oversee the smooth operation of its reservations office.

Responsibilities:
  • Process customer reservations and inquiries with speed and accuracy.
  • Foster high service standards among the reservations team through training and guidance.
  • Evaluate the reservations team's use of systems to ensure efficiency.
  • Enhance revenue by optimizing operational processes.
  • Analyze upcoming business trends regularly.
  • Provide daily, weekly, and monthly performance reports.
  • Offer ongoing support to the hotel team in matters related to reservations.
The Ideal Candidate:
  • A minimum of two years' experience as a Reservations Manager in a large hotel with a diverse client base.
  • A degree or diploma in Hospitality or Revenue Management is desirable.
  • Excellent written and verbal communication skills are essential.
  • Familiarity with key systems (Property Management Systems, booking engines, channel managers) is crucial.
  • A strong customer service ethos and background are necessary.
  • A 'can-do' attitude and teamwork ability are vital.
  • Strong organizational skills and multitasking abilities are required.

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