Cloud Expert

10 hours ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €94,413 - €114,550
Job Title

Senior Cloud Support Specialist

We believe that when we meet our high standards for quality and reliability, our customers win.

As a Senior Cloud Support Specialist, you will be the primary engineering contact accountable for your customer's support experience on Azure.

Key Responsibilities:

  • Track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents.
  • Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag trends/patterns of issues in the products or products misuse across customers.
  • Develop and share insights and best practices with customers.
  • Recommend and help develop training/readiness modules (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks).
  • Serve as a connecting point between the product team and customers throughout the engagement lifecycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure.
  • Handle complex escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise.

Requirements:

  • Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND relevant experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
  • Demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.
  • Experience with being on-call and driving mitigation for mission critical incidents.
  • Relevant experience with High-Performance Computing (HPC)

Benefits

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

Industry leading healthcare, educational resources, discounts on products and services, savings and investments, maternity and paternity leave, generous time away, giving programs, opportunities to network and connect.

Our commitment to diversity and inclusion has led us to recognize many milestones and achievements over the years, including recognition as one of the 'Best Places to Work' by Fortune magazine, a perfect score on the Human Rights Campaign Foundation's Corporate Equality Index, and certification as a Disability Employer Friendly Workplace by the US Business Leadership Network.

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