Logistics Customer Experience Manager

2 weeks ago


Dublin, Dublin City, Ireland beBeeLeadership Full time €90,000 - €120,000
Logistics Customer Service Leadership

Drive customer experience excellence across logistics touchpoints, ensuring key performance indicators are met or exceeded. With empathy and resilience, manage emotional dynamics and foster a culture of trust and accountability.

Key Responsibilities
  • Bilateral relationships: build and maintain strong connections with internal teams and external partners.
  • Contract management: oversee 3PL contracts and operational expenditures to ensure value delivery and adherence to service level agreements.
  • Health and safety: champion standards and ensure full compliance with legal requirements and organizational policies.
Requirements
  • Education: degree or equivalent experience in supply chain, logistics, or a related field.
  • Work experience: 5+ years in logistics management, preferably in FMCG or drinks industry.
  • Critical skills: contract management, project leadership, collaborator engagement, and effective communication.

A world-leading premium drinks company operates globally, selling more than 200 brands in over 180 countries. Our ambition is to be one of the best performing, most trusted, and respected consumer products companies worldwide.



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