Sales Development Representative
2 days ago
At Concern Worldwide, we are seeking a highly motivated and skilled Sales Development Representative to join our team. As a Sales Development Representative, you will play a critical role in supporting the Public Affairs Department on various projects by contacting donors to discuss cash/regular giving donations and non-financial support.
Key Responsibilities:
- To complete Telemarketing campaigns and reach key performance indicators.
General Campaign Tasks:
- Contact existing donors or prospects by telephone as part of a Marketing Campaign.
- To ensure that all calls made are in line with the procedures of Concern.
- To achieve productivity and ensure key performance indicators are met.
- To ensure accurate and complete information is captured in CRM systems.
- Attend campaign briefing and training and participate actively within the training environment.
- Maintain a professional and courteous manner when interacting with donors.
- Undertake specific tasks and projects as directed by the Telemarketing Project Manager.
- Additional duties as and when required.
Role Holder Requirements:
- A background in fundraising.
- Min 6-12 months telesales & customer service experience, preferably in a contact centre or telesales role.
- Previous experience of working to and exceeding targets.
- Excellent interpersonal and communication skills with the ability to work in a team.
- Excellent planning and organisational skills and a desire to develop in the role by engaging in training and accepting feedback and supervision from management.
- Strong negotiation and objection handling skills.
- Good IT skills with knowledge of MS Office, in-house databases, and the Internet, and able to analyse information.
- Friendly and professional telephone manner.
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