Technical Support Specialist

3 days ago


Dublin, Dublin City, Ireland beBeeApplication Full time €54,000 - €63,000

We are seeking a skilled and resourceful Application Support Technician to join our team. As a key member of our support team, you will be responsible for providing day-to-day assistance to our users, troubleshooting complex issues, and collaborating with our developers to ensure the smooth operation of our applications.

About the Role

This is a hands-on role that requires experience with ERP systems, SQL, APIs, and application troubleshooting tools. You will work closely with our Helpdesk Supervisor to prioritize and resolve application issues, and collaborate with our Business Analysts and developers on application enhancements and fixes.

Key Responsibilities
  • Provide first and second-line support for Infor M3 ERP (version 13.3; multi-tenant experience desirable).
  • Support the organisation's custom-built applications, ensuring reliability and stability.
  • Monitor application performance and troubleshoot functional or technical issues.
  • Assist with application configuration, testing, and deployment of updates.
  • Analyse, reproduce, and resolve application incidents logged in the helpdesk system.
Required Skills & Tools
  • ERP systems
  • SQL
  • APIs
  • Application troubleshooting tools
Benefits

We offer a competitive salary, pension scheme, bike to work scheme, gym/wellbeing contribution, employee purchase scheme, phone repair discount, educational assistance program, free parking, and more.



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