Dining Experience Leader
4 days ago
A passionate foodie is required to lead a team of hospitality professionals in delivering exceptional dining experiences for guests. The successful candidate will oversee daily operations, ensuring guest satisfaction and clear communication between departments.
Required Skills and QualificationsExperience as an F&B Team Lead or Supervisor of a team of waitstaff or similar in a hotel environment is beneficial. A passion for hospitality, excellent customer service skills, and the ability to work well under pressure are essential.
Benefits- 30 days of holiday including public holidays, increasing to 35 with length of service
- Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
- Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
- 50% off food when dining with our partner hotels
- Great location with easy access to public transport
- In-house training team dedicated to your personal development
- Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off)
- Save money with our Cycle to Work scheme and plan for your future with our pension
- Staff summer parties, Christmas parties and regular team get togethers
- Refer a Friend bonus scheme
We are a collection of luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. Our hotels offer a unique blend of Irish charm and modern style, with a focus on providing exceptional service and amenities to our guests.
We pride ourselves on being an equal opportunities employer, committed to valuing and respecting all our team members. Our people are the heart of our business, and we invest heavily in their development and wellbeing.
What We OfferAs a member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also have access to a range of perks and rewards, designed to enhance your overall experience and quality of life.
Skill Requirements- Passion for Hospitality
- Excellent Customer Service Skills
- Enthusiastic and Motivated Individual
- Lead a team of hospitality professionals in delivering exceptional dining experiences for guests
- Oversee daily operations, ensuring guest satisfaction and clear communication between departments
- Liaise closely with the kitchen and bar teams, ensuring a timely service
- Handle guest queries, complaints and feedback with enthusiasm and a genuine desire to maintain the highest standards
- Work alongside the senior F&B management team to drive business performance and improve customer satisfaction
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