Technical Support Representative

6 days ago


Dublin, Dublin City, Ireland Headhunt International Full time

About Us

Headhunt International is a world-renowned company providing exceptional opportunities for customer service and technology enthusiasts to work with top tech leaders.

We offer a unique chance for experienced professionals to advance their careers while developing strong skills and experience representing one of the biggest brands worldwide.

Job Overview

This role involves working as a technical support representative, handling customer inquiries, and delivering solutions. The ideal candidate will have excellent communication skills, fluency in Portuguese, and experience with consumer products and services.

Key Responsibilities

  • Identify customers' needs and deliver appropriate solutions, including sales.
  • Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
  • Assist customers to place an order and related issues.
  • Answer customers' inquiries and troubleshoot or escalate technical issues they face and assist customers with account issues.
  • Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
  • Turn every customer into a happy customer.
  • Exchange ideas and solutions with colleagues.

Requirements

  • Fluent Portuguese.
  • Excellent communication skills.
  • Sales experience with consumer products and services will be an asset.
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.
  • An empathetic soul with the communication skills that match.
  • A positive and adventurous attitude.

What We Offer

  • Complete support to help you ease your relocation to Greece.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • State of the art premises, providing a great working environment with relaxing break areas.


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