Client Experience Manager

4 days ago


Dublin, Dublin City, Ireland beBeeClient Full time €90,000 - €125,000
Leadership Role: Client Service Director

The role of Client Service Director involves spearheading the Ireland Client Service team in delivering exceptional client experiences and driving business expansion. Key responsibilities include fostering robust client relationships, monitoring satisfaction levels, and identifying opportunities for growth and improvement.

Key Accountabilities:
  • Foster and deepen relationships with clients
  • Diligently monitor client perception of service quality (NPS score)
  • Lead members of the client service team to achieve client, team, and division objectives
  • Identify opportunities for client growth and continuous improvement
Leadership Behaviors:
  • Contribute to team excellence
  • Promote strong collaboration and communication skills
Requirements:
  • Primary degree or professional qualification
  • Significant experience in fund administration services
Essential Skills:
  • Client relationship management
  • Team leadership
  • Group collaboration
  • Service and issue resolution
  • Analytical thinking and problem-solving
  • Product expertise
  • Priority management


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