Business Relationship Manager
4 days ago
This role involves acting as a trusted advocate and primary point of contact for customers, ensuring they get the most out of their solutions. Building strong relationships with customers and understanding their business priorities is crucial in achieving their goals while maximizing the value of their investment.
Key Responsibilities- Proactively monitoring cases and driving escalations when needed.
- Leading quarterly business reviews and facilitating conversations with R&D, product management, and support teams.
The ideal candidate will have a deep understanding of complex software environments and direct collaboration with senior customer stakeholders. A bachelor's degree or equivalent experience is preferred, along with knowledge in areas such as Enterprise DevOps, Hybrid IT Management, Security Risk & Governance, or Predictive Analytics.
What We Offer- A customer-facing role focused on technical support account management.
- Opportunities to build strong customer relationships and act as an extension of their business.
- Exposure to complex software environments and direct collaboration with senior customer stakeholders.
We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best work. If you need assistance or accommodations during the application process, please reach out to us. Our proactive approach encourages collaboration, innovation, and personal growth, enriching our workplace.
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