Cloud Customer Engagement Lead

5 days ago


Dublin, Dublin City, Ireland Sap Se Full time

SAP Enterprise Cloud Services is seeking an experienced Senior Digital Customer Engagement Manager to join our team. As a key member of our organization, you will play a critical role in driving sales to delivery handovers and customer onboarding, covering all technical and project aspects. You will also be responsible for supporting tickets, bridging customer queries and requirements from technical operations teams, and ensuring periodic service reviews to track service quality across a range of customers.

To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as a deep understanding of infrastructure operations, processes, and escalation handling. Experience working with cross-cultural and cross-functional teams or individuals is also essential.


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