Customer Engagement Manager

3 days ago


Dublin, Dublin City, Ireland TN Ireland Full time
Job Description

We are seeking a Customer Engagement Manager to join our team at TN Ireland. As a key member of our retail leadership team, you will be responsible for developing and implementing strategies to enhance customer engagement, improve sales performance, and increase employee satisfaction.

The ideal candidate will possess a deep understanding of the retail industry, with experience in leading high-performing teams and driving business results.

  • Develop and execute plans to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to drive business growth.
  • Mentor and coach team members to enhance their skills and performance.
Key Responsibilities
  1. Lead and develop a high-performing team to achieve business objectives.
  2. Analyse sales data and provide actionable insights to inform decision-making.
  3. Identify opportunities for process improvements and implement changes to enhance store operations.
Requirements
  • Possess excellent leadership and communication skills.
  • Demonstrate expertise in retail operations, sales strategies, and staff development.
  • Have a strong understanding of customer needs and preferences.
  • Be able to work effectively in a fast-paced environment.


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