Client Success Professional

4 days ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €44,800 - €61,600
Job Overview

We're seeking a skilled professional to build, retain, and grow our client base. In this role, you'll work closely with sales teams and account executives, applying best practices and solutions to ensure our clients are set up for success.

As a successful Customer Success Engineer, you'll use your consultative mindset to leverage technology solutions within the industries we serve. You'll be instrumental in creating long-lasting partnerships and delivering custom analysis for your client base.

This position will report to the Manager of Client Success, and will be based in Dublin, Ireland. The ideal candidate will have excellent account management experience, preferably in a software environment.

Key Responsibilities
  • Gain a strong understanding of best practices relevant to retaining and growing accounts while mitigating risk.
  • Develop and execute on-account strategies for emerging accounts while working alongside sales to deliver positive outcomes for clients.
  • Build trust and create meaningful relationships among champions and key executives within each account.
  • Ensure clients understand the value of our services by conducting virtual or on-site business reviews that mirror their goals and objectives.
  • Identify and forecast risk as well as growth opportunities within portfolios.
  • Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
Requirements
  • Bachelor's degree or equivalent work experience.
  • Account management experience, preferably in a software environment.
  • Ability to read, speak, and write in English.
  • Strong empathy for customers and passion for revenue and growth.
  • Deep understanding of value drivers in recurring revenue business models.

This position requires 15-20% travel to offices, client sites, and other locations. We offer a competitive compensation package, including an estimated earnings range.

About Us

Our company provides software that helps clients more efficiently build various projects. Our goal is to improve the construction process and provide innovative solutions.

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